Talent Programs Coordinator

Who We Are

From our beginnings as a Portland neighborhood ice cream cart to becoming a beloved spot in every community were in the Salt & Straw story is one of innovation connection and the pursuit of the perfect scoop. Each flavor tells a story and every cone holds more than just ice creamit holds memories smiles and moments of pure joy. Our mission is to reinvent the ice cream experience with unexpected discovery and moments of full-face attention. We pride ourselves on our ever-evolving menu offering Classic favorites and introducing new exciting flavors to surprise and delight our guests.

Position Summary:

The Talent Programs Coordinator supports the Talent Development department at Salt & Straw by coordinating and executing talent enablement initiatives across retail shops manufacturing and business support teams. This role assists in a wide range of activities including onboarding offboarding training logistics internal communications and leadership development programs. The Coordinator plays a key role in managing training schedules tracking program effectiveness and ensuring seamless delivery of learning experiences. This position requires a proactive detail-oriented individual with strong communication organizational skills and the ability to work collaboratively with Team Members and leaders to enhance overall learning and development efforts.

Essential Functions:

• Assist in planning coordinating and executing training sessions for Team Members across all departments including onboarding compliance training skills development and leadership programs
• Coordinate schedules book venues manage invitations track attendance and ensure that all training materials and resources are prepared and distributed in a timely manner
• Facilitate the onboarding process for new hires ensuring they receive a comprehensive introduction to the company and their roles; support offboarding activities including conducting exit interviews and managing transition training needs
• Maintain detailed records of training activities track and report on participation and training completion rates and assist in evaluating the effectiveness of talent programs through feedback and data analysis
• Support efforts to improve training processes by gathering feedback from participants identifying areas for enhancement and implementing changes to optimize training delivery
• Support internal communication efforts by assisting with the creation and distribution of newsletters maintaining the Saltie calendar and ensuring information is accurate timely and accessible to Team Members
• Assist with administrative maintenance of Salt & Straws learning management system (LMS) including updating profiles setting automations troubleshooting issues and creating courses
• Coordinate and support the internal seasonal flavor descriptions process and create engaging training that allows shop teams to provide unbelievable taste adventures
• Support the hiring process for new Team Members by posting requisitions in Paycom initiating new hire paperwork and background checks conducting screening calls and scheduling interviews for Portland Support Center (PSC) and management positions
• Participate in the development and implementation of HR policies and procedures to ensure compliance with employment laws and regulations
• Participate and contribute to discussions concerning department initiatives especially those relating to process improvement and Team Member engagement
• Provide administrative support for the Talent team including managing calendars scheduling meetings and maintaining Team Member records; assist in preparing reports presentations and other documents related to talent management initiatives

Joining Our Team

Qualifications:

• High school diploma or equivalent
• 2 years of experience in training administrative support planning and coordinating activities or a related field
• Experience in the hospitality/food industry food manufacturing and/or retail shops preferred
• Experience using HRIS and LMS preferred

Knowledge Skills Abilities:

• Strong collaboration and communication skills and the ability to bring hospitality into all interactions
• The ability to be a positive and cooperative team player and to serve others with understanding respect and care
• Proven ability to be flexible and supportive when faced with ever-changing priorities
• The ability to appropriately communicate priorities and workflow in a fast-paced environment
• Self-directed with the ability to organize prioritize and own multiple tasks while meeting and/or exceeding deadlines; high attention to detail and accuracy
• A growth mindset with a passion for supporting the development of others
• Ability to work with people of all backgrounds and identities
• Discretion to handle confidential information
• Proficiency in Microsoft Office Suite
• Fluency in English

Benefits & Perks:

• Financial Flexibility: Optional Everyday Pay for access to earned wages anytime and 401(k) match with a 50% company match up to 1% of your salary after three months.

• Health & Wellness: Medical Dental and Vision insurance available the first of the month following or coinciding with the hire date plus FSA HSA Accident Critical Illness and Hospital Indemnity coverage options.

• Mental Health Support: Free 24/7 access to licensed mental health professionals for you and your family through multiple support options including text chat web in-person and group sessions.

• Work-Life Balance: Two consecutive days off weekly Paid Sick Time (40 hours upon hire then accrued at 1 hour per 30 hours worked) approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 35 and four weeks starting in year 6) 12 weeks of Paid Parental Leave at 70% of pay and holiday pay for 12 recognized holidays.

• Perks & Discounts: 30% Team Member discount early access to new flavors Commuter FSA UHC Wellness Rewards (earn up to $1000) and affordable FIGO Pet Insurance.

• Education & Career Growth: Up to $1800 per year in Educational Assistance plus career pathing and development opportunities.

• Inclusive Culture: A supportive welcoming workplace where every Team Member is valued and respected.

Wage Transparency

We are actively embracing pay transparency by disclosing the hiring wage for this role as $23.40-$26.00 per hour highlighting its full earning potential within the broader range of $23.40-$28.60 per hour.

Food Allergy Warning

This position requires working in an environment where common food allergens such as peanuts tree nuts dairy eggs soy wheat and seafood are present. If you have severe allergies please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.

Equal Employment Opportunity (EEO) Statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly regardless of race color religion sex sexual orientation gender identity national origin disability veteran status age or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply please contact our Talent team at

Work Authorization and E-Verify

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values are the sprinkles on top guiding us to create happiness through moments of wonder in every scoop smile and shared moment. They form the foundation of our brand and shape the culture of our workplace.

Join us as we reimagine the ice cream experience crafting joy and wonder one scoop at a time.