Customer Service Specialist - Inside Sales

100000 products and tools made of the strong metals tungsten and molybdenum: This has been our mission and passion for over 100 years shared by 11000 employees all over the world.

Position Overview: This position supports the GTP Powders group. The primary responsibility is to act as a liaison between the customer and GTPs internal functions including production planning marketing and finance.

Responsibilities Would Include:

• Working with all aspects of GTPs business sales marketing planning production finance quality and R&D the Inside Sales Representative will interact and help manage customer relationships. This will be done though a high level of professionalism communication and cooperation internally and externally.
• Data Entry and Maintenance Including but not limited to order entry quote entry initiate part number set-up order maintenance (changes updates etc.) new customer set-up customer master maintenance entering SAP on-line pricing.
• Communication & Collaboration Quote follow up (internally and externally) attend production and other internal meetings facilitate and attend customer calls work with customer and logistics to schedule shipments customer follow up when required (purchase order follow up complaints specification changes payment issues for house accounts etc.) data entry into customer systems as required.
• Reporting consignment reporting assist in maintaining customer forecast/vendor schedules and other reports as requested.
• Other responsibilities to include responding to various customer requests (SDSs Certs TIBs etc.) contract/order review (terms pricing credit etc.) Assist in coordinating subcontracted external services and sales of byproduct for GTP Powders organization. Additional responsibilities as requested.

Preferred Education and Experience:

• Bachelors degree Associates degree or equivalent combination of experience
• SAP experience Microsoft office (Word Excel Outlook etc.) high level of professionalism and enthusiasm

Benefits:

• Medical Dental Vision 401K
• Generous vacation days (minimum 17 days per year)
• 24/7 physical fitness center

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran and basis of disability or any other federal state or local protected class.

In order to conform with U.S. government regulations including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)3 or eligible to obtain the required authorizations from the U.S. Department of State.

Plansee Group USA