Inside Sales Associate

The Inside Sales Representative is responsible for cultivating new relationships with customers while strengthening relationships with existing accounts.

Duties:

• Entering orders at the point of sale using the company computer system.
• Interacting with customers over the phone via email and in-person.
• Will work directly with Branch Managers/Inside Sales on developing and maintaining customer relationships
• Utilizing orientation to detail and organization skills to manage and increase sales with a high number of accounts
• Performing inside sales functions including sales calls order processing problem solving CRM entries and other assigned duties
• Maintaining and growing existing customer relationships
• Working with respective Branch Manager to evaluate sales goals and increase revenue
• Using organization skills and detail focus to manage customer accounts.
• Assist team members at branch with daily tasks
• Assume ownership of your accounts - maintain a sense of urgency with a customer- centric focus
• Create and strengthen relationships between you and customers
• Assist with our Credit Team to keep accounts in good standing leading to the perfect order-to-cash sale at our local branches
• Promptly write and enter orders with the intention of giving the customer everything they need to complete their job
• Understand how to sell and be an expert with our unique sales tools
• Continuously expand product knowledge in every product category
• Review Open Sales Orders and Open Credit Memo Reports daily.
• Follow up with customers and document conversations in the CRM. Service the order until it is invoiced or cancelled
• Quote prices to accounts as needed - verbally and formally through software. Complete material takeoffs and estimate projects
• Review Open Quote Report weekly. Follow up with customers and document in the CRM. Continue until the sale is made or the customer rejects the quote
• Communicate lost sales to competitors to your Area Sales Manager
• Share product information with customers including manufacturer installation instructions warranties and literature to enhance customer experience
• Participate in weekly sales meetings
• Attend trade shows industry association events and sponsored events as necessary

Requirements:

• Knowledge of Microsoft Outlook Internet Word and Excel
• Must be detailed oriented possess excellent organizational and time management skills
• Must be analytical and able to solve problems
• Must have good verbal and written communication skills
• Bilingual (English and Spanish) is preferred but not required
• Able to a pass pre-employment drug test and background screening

Education/Experience:

• High School diploma or equivalent (Bachelors degree preferred but not required)
• 1-2 years of sales experience required with demonstrated success in those products
• Experience with Landscape products preferred but not required