Customer Care Advisor
Customer Care Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To strengthen our team we are looking for a new Customer Care Advisor colleague for our Langenhagen office.
Your role and responsibilities
You are the first line of support for all customer questions and requests providing speedy high-quality customer-centric interactions to ensure timely and adequate service contributing to customer experience retention and satisfaction.
Receive assess respond to and follow up on multi-channel client requests straightforward complaints signals and/or interests from customers to provide timely adequate support and service contributing to customer retention and satisfaction.
Input register and administer client information/documentation (e.g. import/export documentation) requests and signals in the relevant systems following standard procedures to effectively register customer information.
Take ownership of the customer care of a specific set of customers regarding their questions or requests to maintain the customer portfolio efficiently.
Proactively reach out to other team members (internally and externally) to share customer and sales insights and opportunities providing input to refine account plans for sales colleagues
Guide inform educate support and advise customers on how to use the eCommerce platform enabling them to use the platform effectively and autonomously.
Participate in projects carry out defined tasks and ensure the quality of your work to contribute to the successful delivery of the project.
Review existing operations in customer care and related processes and collect or provide ideas for improvements.
Support and assist colleagues and shares insights and learnings with others.
Develop and maintain a basic understanding of customer care related processes and systems by participating in development planning activities as well as formal and informal training and coaching.
How to succeed / your profile
Strong communication skills and a customer-centric mindset.
Ability to handle requests quickly accurately and professionally.
Proactive attitude with a willingness to learn and grow.
Strong organizational skills and attention to detail.
A team player who enjoys collaborating and sharing knowledge.
Previous experience in customer service or sales is a plus.
A fluent knowledge in German and a good conversational level in English.
People are at our heart
TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are down-to-earth easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
