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Note: There is a strong internal candidate for this position.

About the Library

Housed in the Riddell Library and Learning Centre the University Library is an integral part of the MRU experience. The services facilities programming and expertise available in the Library support innovative teaching learning and scholarship across campus.

The Library includes the Archives and Special Collections and specialized and technology-enriched teaching and learning spaces including information literacy classrooms a Maker Studio audio production rooms and a range of visualization simulation and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace encourages a culture of innovation and teamwork and provides support for professional development.

About the Role

The Public Services Assistant Technology Support will teach train and assist Library users (students staff faculty and community members) with Library technologies and research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction assisting and teaching users how to access and use information in physical and online environments and teaching and assisting users with equipment and learning technologies.

The position is responsible for providing troubleshooting and technical support as well as instruction and training to Library users and Library staff in using Library-specific technology. The position requires a user-centered public service focus with a high degree of creativity problem-solving and self-motivation. Expertise with teaching and learning technologies including software and equipment as well as excellent training teamwork and interpersonal skills. The incumbent works with colleagues across Library units to resolve technical problems assess issues and user needs and make recommendations around Library technology.

This position works a Sunday-to-Thursday schedule for the Fall and Winter semesters and transitions to a Monday-to-Friday schedule for the Spring and Summer semesters. This is a full-time position working 35 hours per week on campus.

Responsibilities

Provide Public Services to Library users:

• Perform reference interviews to respond to identify assess and clarify information needs of Library users.

• Provide one-to-one instruction and assistance to Library users in virtual and physical environments to help them effectively access and use print and electronic resources to meet their information needs.

• Maintain expertise in a range of information resources databases subject areas and in searching and evaluation skills.

• Provide referrals to other University services staff or faculty as appropriate.

• Assists users with current and emerging Library learning technologies and equipment (including computers media equipment printers audio production equipment and software; and the technologies available in the Library spaces).

• Works as part of a team to provide efficient timely information and referrals to Library users.

• Process inventory and describe technologies materials and equipment including Course Reserve materials to make items available to Library users.

Library Technology Support:

• Facilitate the use of Library-specific technology for teaching learning and scholarship by offering training sessions project consultations classroom visits and workshops.

• Develop user support materials related to the use of Library-specific technology.

• Provide Library-specific technology training and support for onsite events and programs.

• Provide on-demand technology support and technical troubleshooting of Library-specific technology.

• Perform regular assessment verification identification and reporting of damaged loanable technology and make recommendations for replacement.

Qualifications

• Bachelors degree
• 2 to 3 years of relevant experience in an educational environment
• Library and Information Technology (LIT) diploma or equivalent is an asset
• Experience working with undergraduate students in academic libraries is an asset

Salary: $55982.00 - $70841.00 per annum

Closing Date: September 12 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document (ex. Smith 999999 ).