Site Reliability Engineer, Process Automation
Site Reliability Engineer, Process Automation
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Job Description
The Site Reliability Engineer Process Automation role at Toast fits within the Site Reliability Engineering team responsible for overseeing the Incident and Change Management processes at Toast.
About this roll* (Responsibilities)
As a Site Reliability Engineer Process Automation you will provide automation for incident and change management processes which improve release consistency and enable faster incident response. You will help maintain and improve key organizational processes for Incident and Change management which prevent customer impacts through change control rapid detection response root cause analysis and continuous learning from issues.
You will:
- Optimize existing processes identify areas for improvement and implement automated solutions to enhance efficiency and reliability of Toast systems.
- Utilize configure and support tools such as JIRA FireHydrant and Backstage for tracking events incidents and changes and maintain the Service Catalog
- Enable low-risk compliant releases with rapid rollback capability to maintain platform reliability
- Implement automation for risk mitigation strategies to minimize the impact of changes and releases on Toast customers
- Work closely with leadership 3rd party vendors relevant stakeholders and to drive work to completion
Do you have the right ingredients* (Requirements)
- Industry experience with at least 2 years engineering experience with a focus on SRE
- Bachelors Degree in Computer Science engineering or related field
- Working knowledge of complex cloud environments (AWS GCP Azure etc.)
- Experience scripting automation (Python Go etc)
- Experience with Infrastructure as code (Terraform etc)
- Experience participating in Incident Response
- Strong written and verbal communication skills
- Strong problem-solving skills and the ability to think strategically and analytically
- Experience working with a diverse global team across multiple regions and time zones
- Working knowledge of various best practice frameworks including ITIL ITSM Agile/scrum change management etc a plus
- Experience with Incident and Change processes and tools (JIRA OpsGenie FireHydrant DX etc) a plus
*Bread puns encouraged but not required.
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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Employment Type
Full Time
