Intake Team Lead
Intake Team Lead
Posted on :
31-08-2025
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1 Vacancy
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Job Description
About J&Y Law Firm
We are a rapidly growing Plaintiffs Elder Abuse & Personal Injury practice located in Los Angeles CA. We are currently seeking an experienced Intake Team Lead to join our dynamic team.
We are proud of our commitment to and vision of providing clients with the highest level of service. The ideal candidate will be someone who wants the chance to make a difference for our clients and contribute to our firm as a whole.
What we provide:
-A team environment guided by respect and care
-An investment in technology and processes for our team
-A challenging fast paced and interesting case load
-A very competitive salary
-Growth opportunity and a collaborative team environment in addition to a competitive benefits package including medical dental and vision options and paid parking
General Statement of Responsibilities:
At J&Y Law the Intake Team Lead supports the Intake Manager by overseeing the daily operations of the Intake Department including scheduling training coaching mentoring
quality assurance/quality control (QA/QC) and other management-related tasks. The Intake Team Lead serves as a role model and mentor to the Intake Specialists fostering an
environment focused on exceptional client service and achieving department goals. Additionally the Intake Team Lead assists with business systems configuration process optimization and the integration of firm technologies.
Responsibilities:
The Intake Team Lead is responsible for assisting the Intake Manager in the following areas:
Operational Oversight
Ensure all intake phone calls are answered promptly professionally and with a friendly and empathetic tone.
Act as a Manager of First Impressions maintaining the highest client experience standards and building trust with potential clients.
Monitor daily schedules ensure adequate department coverage and assist in the assignment of tasks to Intake Specialists.
Coordinate follow-ups for pending leads and ensure all potential clients receive timely responses.
Training and Mentorship
Assist in onboarding and training new Intake Specialists to uphold the firms standards for client service.
Provide ongoing coaching and mentorship to team members reinforcing best practices in client communication eligibility determination and professional conduct.
Collaborate with the Intake Manager to identify skill gaps and implement training solutions.
Quality Assurance and Reporting
Conduct QA/QC reviews of intake calls documentation and data entry to ensure accuracy professionalism and compliance with the firms protocols.
Provide constructive feedback to team members based on QA reviews.
Assist in tracking department performance metrics (e.g. call conversion rates lead response time) and provide insights to the Intake Manager.
Business Systems Configuration and Integration
Collaborate with the Intake Manager to integrate technologies that streamline intake workflows and improve operational efficiency.
Work with team members to identify pain points in current systems and implement solutions to improve productivity and the client experience.
Create and update system documentation training materials and best practices for team use.
Administrative and Client Support
Assist in creating and updating intake scripts processes and client intake materials as needed.
Act as a backup to Intake Specialists during peak times or in the absence of team members.
Support the Intake Manager with reporting and other administrative tasks as assigned.
Team Collaboration
Promote a team-oriented work environment and serve as a resource for team members seeking assistance or guidance.
Collaborate with the Intake Manager and other departments to address client concerns and ensure seamless communication across the firm.
Qualifications and Skills:
Strong customer service skills including empathy active listening and a focus on client satisfaction.
Leadership abilities with a proven track record of coaching mentoring and motivating team members.
Analytical and critical thinking skills to assess department operations and recommend process improvements.
Preference for candidates proficient in business systems such as Litify RingCentral and other CRM or communication platforms.
Excellent verbal and written communication skills.
Strong aptitude for learning and implementing new technologies.
Exceptional organizational skills and attention to detail with the ability to prioritize tasks effectively.
Professional demeanor and appearance with a commitment to representing the firms values.
Familiarity with personal injury law and/or legal intake processes is a plus.
Compensation and Benefits:
We offer competitive compensation and benefits package along with a positive and collaborative work environment.
-Competitive salary.
Compensation: $8.00 - $11.00 per hour
Founded by attorneys Jason B. Javaheri and Yosi Yahoudai the law firm of J&Y is committed to fighting for those who have been injured in an accident. Through our many years of personal injury practice we know how difficult recovering can be as you try to get back to your normal routine. We will offer you our compassion and knowledge and give you peace of mind as we fight to obtain the compensation you deserve.
The law firm of J&Y serves clients in Los Angeles San Diego Orange County San Bernardino County San Francisco County Sacramento County and all of California. Our highly-skilled legal team will diligently serve your needs throughout the duration of your case.
Employment Type
Full-Time
Key Skills
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