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Human Resources Associate

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1 Vacancy
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Job Location drjobs

New Haven, CT - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Introduction

The City of New Haven is seeking a dedicated and detail-oriented Human Resources Associate to join the Department of Human Resources. This position provides executive-level administrative and confidential support serving as the first point of contact for employees candidates and the public on a wide range of HR matters.

As a key member of the HR team the Human Resources Associate ensures the smooth delivery of services by supporting recruitment and onboarding managing civil service processes assisting employees with benefits and workplace concerns and coordinating departmental operations. The role also contributes to special projects programs and events that advance the Citys commitment to a professional inclusive and responsive workplace.

This is an excellent opportunity for an HR professional who thrives in a dynamic environment values confidentiality and integrity and is eager to make a meaningful contribution to both employees and the community we serve.

PRIMARY FUNCTIONS

The Human Resources Associate plays a pivotal role in providing advanced administrative and confidential support to the Human Resources department. Operating at an executive level this position is the first point of contact for confidential matters playing a key role in maintaining discretion efficiency and professionalism. This role significantly contributes to the seamless operation of the HR department.

Reports toExecutive Administrative Assistant for Human Resources or designee. May supervise interns.

TYPICAL DUTIES AND RESPONSIBILITIES

Frontline Customer Service and Support
  • Serves as the initial point of contact for the public and employees providing a professional and welcoming experience.
  • Manages confidential inquiries related to sensitive issues such as workplace violence complaints sexual harassment leave of absence requests and employee benefits.
  • Handles sensitive phone calls correspondence and inquiries promptly efficiency and with discretion.
Employee and Departmental Support
  • Provides guidance to employees and visitors on City policies procedures job postings and available HR services.
  • Supports recruitment and hiring by coordinating interviews scheduling meetings assisting with job announcements and preparing related documentation.
  • Assists with onboarding processes by processing employee data maintaining digital records and organizing personnel files.
  • Monitors probationary period milestones ensuring timely communication with department heads regarding performance benchmarks required evaluations and status updates.
  • Assists in scheduling and monitoring pre-employment requirements including drug testing and physical exams through coordination with candidates and vendors.

Civil Service and HR Administrative Functions
  • Prepares reports correspondence and documentation related to Civil Service examinations results and processes.
  • Acts as liaison to Civil Service Board Commissioners by scheduling meetings preparing agendas and maintaining official minutes.
  • Receives sorts and distributes incoming mail packages and deliveries for the Department.
  • Monitors designated departmental email inboxes; reviews prioritizes forwards and corresponds as needed.
  • Manages general administrative operations including invoice processing supply procurement facility related service requests and IT ticket submissions.
Programs Projects and Events
  • Supports and coordinates the Citys internship program including application review placement and onboarding.
  • Contributes to the planning coordination and execution of special HR projects trainings and events.
  • Drafts prepares and distributes executive HR documents which may include job postings benefits materials training content and employee communications.
Professional Standards
  • Maintains strict confidentiality and discretion in all HR and employee-related matters.
  • Promotes an inclusive and respectful workplace through strong interpersonal and communication skills.
  • Addresses and resolves minor conflicts or misunderstandings in a professional and timely manner.
  • Performs related work as required.
NOTE: The above description covers the principal duties and responsibilities of the job and shall not be construed as a complete listing of all duties or as a contract.

EDUCATION QUALIFICATIONS & EXPERIENCE

Associates degree with major course work in Human Resources Business Administration Finance Accounting Public Administration or related course work would be valuable. A minimum of 2 to 3 years of proven administrative clerical or customer service experience in an office lieu of college degree an additional 3 years of experience in a related field may be substituted. Prior experience in HR benefits administration or public sector operations highly desirable.

KNOWLEDGE EXPERIENCE SKILLS & ABILITIES

  • Familiarity with HR concepts terminology and practices such as employee relations recruitment onboarding and benefits administration.
  • Extensive experience using Microsoft Word Excel and Outlook at an advanced level to create complex reports and documents spreadsheets communications and streamline workflows as well as oversee scheduling and calendar management.
  • Familiarity with HRIS software electronic record-keeping systems and document management software with the ability to quickly learn adapt to and implement new technologies and programs as needed.
  • Experience using remote meeting and collaboration platforms (e.g. Zoom Microsoft Teams) with the ability to schedule host and support virtual meetings.
  • Exceptional verbal and written communication skills with the ability to handle sensitive matters tactfully.
  • Experience in preparing accurate meeting minutes board correspondence and related official documentation.
  • Demonstrated ability to analyze situations identify potential issues and propose effective solutions in a confidential and professional manner.
  • High attention to detail with proven ability to manage multiple priorities under pressure.
  • Ability to adapt to changing priorities and a dynamic work environment maintaining a high level of accuracy and professionalism.
  • Exceptional interpersonal skills with an emphasis on handling confidential matters with professionalism and care.
  • Demonstrated history of maintaining the highest standards of discretion integrity and professionalism in the management of sensitive information.
  • Skill in addressing and resolving minor conflicts or misunderstandings that may arise in the course of interactions with employees the public or other stakeholders.
  • Spanish / English bilingual helpful.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements
Amount of TimeWorking EnvironmentAmount of Time NoneUnder
1/3
1/3
to 2/3
Over
2/3
NoneUnder
1/3
1/3
to 2/3
Over
2/3
StandX Wet / humid conditions (non-weather)XWalkXWork near moving mechanical partsXSitXWork in high precarious placesXTouch handle or feelXFumes / airborne particlesXReach with hands & armsXToxic / caustic chemicalsXClimb or balanceXOutdoor working conditionsXStoop kneel crouch or crawlXExtreme hot or cold (non-weather)XTalk or hearXRisk of electrical shockXTaste or smellXWork with explosivesX
VibrationXLifting or force to be exertedAmount of TimeCustomer / employee interaction (face-to-face)XNoneUnder
1/3
1/3
to 2/3
Over
2/3
Utilizes computer workstations including
keyboard mouseXUp to 10 poundsXCommunication via phoneXUp to 25 poundsXUp to 50 poundsXUp to 75 poundsXUp to 100 poundsXMore than 100 poundsX

Work location is the Department of Human Resources 200 Orange Street 1st floor. Teleworking / remote work is not available for this role.

SALARY BARGAINING UNIT & TERMS OF EMPLOYMENT

This is a General Fund tested position.

This position covered by the Executive Management & Confidential Employee Policy available to review HERE.



Selection Plan

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate within their submission that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such this job announcement should be considered the exam announcement and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE.


We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.

Conclusion

To apply for this opportunity:
  • Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
  • You MUST click on the job posting you are interested in and click Apply or Apply Online from within that posting.
  • MAKE SURE the job you are applying for is named at the top of the page as you review your application!
  • Review or modify your application for that position
  • Click Ready to Send App or the Send tab; read page and click the attestation
  • Click Send to City of New Haven
  • You will be redirected to CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION
  • You will also receive an email and text if a number was provided confirming your submission

  • If you do not receive this confirmation in the next 24 hours your application has not been submitted - please contact us at

Please Note your Profile is NOT an application for an open position. After you create your Applicant Profile you must still click on a Job Title and complete the application as instructed for each position.

Required Experience:

IC

Employment Type

Full-Time

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