ITIL Process Manager
ITIL Process Manager
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€ 3379 - 4827
1 Vacancy
Job Description
Are you someone who enjoys bringing people together and thrives on diverse responsibilities As anITIL Process Manager youll be responsible for providing operational support to IT teams in executing incident problem change and configuration processes. A key focus area will be leading engineers and management to resolve major incidents as quickly as possible and facilitate root cause identification. Youll also manage the (technical) Change Advisory Board and influence the quality of the CMDB.
What you are going to do
Youll join a team thats at the heart of the organization. We act as the bridge between ITIL standards and how things are actually done across various IT teams. This allows us to guide teams in streamlining their operations while also providing valuable input for process improvements. With your affinity for ITIL processes and strong communication and organizational skills youll be the one who truly helps teams move forward and contributes to the reliability of the organization. Were on standby 24/7 to lead major incidents and youll be expected to handle fast-paced high-pressure situations.
What we offer you
NN invests in an inclusive inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way we offer our employees the opportunity to get the best out of themselves. We offer you:
- Salary between 3379 and 4827 based on a 40-hour workweek depending on your experience
- 13th month and holiday allowance are paid with your monthly salary
- 27 vacation days for a 5-day working week and one Diversity Day
- A modern pension administered by BeFrank
- Plenty of training and learning opportunities
- NS Business Card 2nd class which gives you unlimited travel also privately. Do you prefer to travel with your own transport Then you can declare the kilometers travelled
- Allowances for setting up your home office and for internet use
Who you are
You enjoy making an impact by adding value to your team and their work. To keep things running smoothly you communicate clearly: you ask questions listen well and explain things effectively. You align the agile way of working seamlessly with the product and vision. Additionally you have:
- Strong understanding of ITIL processes and best practices to ensure incidents are managed according to NN standards
- Excellent problem-solving skills to guide teams in identifying root causes and developing effective solutions
- Ability to work effectively as part of an on-call team providing 24/7 incident support
- Strong communication skills to facilitate dialogue between technical teams management and stakeholders during incidents
- Ability to work in a fast-paced high-pressure environment and manage time effectively to ensure timely incident resolution
- Contribution to improving existing processes (future readiness thinking)
- English proficiency is required; Dutch language skills are a strong plus
Who you will work with
Together with your colleagues from the Process Foundation team and the Master Control Team in Prague youll support all Product Owners and IT teams within NN Group NL. Youll collaborate closely with IT teams and managers to equip them with the knowledge and tools needed to take on their operational responsibilities. Most of our team works from The Hague with some based in Prague. Our working language is English. As a team we represent IT Service Management to the organization which comes with a certain level of pressure. Thats why we also value a good drink and team activity now and then. We welcome your enthusiasm and initiative. Will you join us with your ideas and team spirit
Any questions
Any questions about the process can be directed to Hilde Diemel Talent Acquisition Specialist via .
Required Experience:
Manager
Employment Type
Full-Time
