German-speaking Customer Support Consultant
German-speaking Customer Support Consultant
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Job Description
Job Description
About the Role
Our client an international provider of innovative technology solutions for the hospitality industry isseeking aCustomer Support Consultant (German-speaking) to join their Lisbon-based team.
The role focuses on delivering exceptional customer support ensuring client satisfaction and building long-term relationships with hotel partners. You will be part of a global team supporting customers across Europe the USA and Africa.
Your North Star
Customer Support is a critical function ensuring hoteliers receive high-quality assistance clear communication and swift resolution of issues. This role requires strong problem-solving skills empathy and patience with a focus on creating excellent client experiences that boost satisfaction and retention.
What youll do:
Provide professional personalised responses to client queries via email phone and online forums
Deliver world-class customer service by listening responding and proactively anticipating client needs
Troubleshoot technical issues and escalate to internal teams when necessary following up to ensure resolution
Achieve daily and weekly engagement metrics aiming to meet targets for client satisfaction and retention
Retention & Service Recovery:
Collaborate with the Implementation Team to ensure seamless onboarding of new clients
Manage client dissatisfaction with care aiming to resolve issues and retain customers
Work with internal teams to identify and resolve challenges that may cause clients to churn
Key Requirements:
Fluency in German and English (non-negotiable)
Minimum 2 years experience in a service-oriented technical support or customer-facing role
Comfortable using multiple systems and learning new tools (training provided)
Beneficial Skills:
Hospitality industry experience (front desk reservations or hotel operations)
How to succeed in this role:
Strong problem-solving mindset
Customer-focused approach
Active listening and empathy
Resilience and adaptability
Perks & Benefits:
Free Food Fridays
Mac work environment
Incentive-based commission
Formal training budget
Annual hotel experience
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Contract
Employment Type
Full-Time
