IT Operations Analyst
IT Operations Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Req number:
R4993Employment type:
Full timeWorksite flexibility:
RemoteWho we are
CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We seek an entry-level hourly contract position that reports to the Sr Product Health Manager. The position will perform application support functions related to the ships Guest Experience Systems. Responsibilities will include but are not limited to supporting the applications creating documentation providing customer service for incidents reported executing database updates as needed.Job Description
We seek an entry-level hourly contract position that reports to the Sr Product Health Manager. The position will perform application support functions related to the ships Guest Experience Systems. Responsibilities will include but are not limited to supporting the applications creating documentation providing customer service for incidents reported executing database updates as needed.
What Youll Do
Manage and resolve Help Desk incidents.
Respond to customer issues via phone email and computer chat
Document customer interactions and resolutions
Write test and deploy scripts/sql updates as needed.
Proactively monitor and resolve issues
Understand the products technology stack
Understand the interdependencies between the product and other products within the enterprise
Create and maintain relevant product documentation
Experience in using computer hardware peripherals and standard computer software programs
Possess exemplary problem-solving and organizational skills
Ability to organize and prioritize multiple tasks maintain documentation and to work with interruptions
What Youll Need
Bachelors Degree in IT field preferred or equivalent combination of education training and experience
Required Years of Experience - Entry-level (no prior experience necessary)
Understanding of relational database fundamentals and basic working knowledge of the product data model
Experience with Remedy Service Now or similar issue tracking system
Experience with Jira and Confluence
Technology certification in HW Networking or Security
Basic statistical analysis skills
Ability to effectively adapt to shifting priorities demands and timelines
Strong problem-solving and analytical skills
Effectively drives results independently and in a cross-functional team environment
Ability to think big picture and step back to understand the context of problems before applying analytical skills to address the issues at a more detailed level
Highly motivated self-starter with excellent organizational and time management skills; ability to work with minimal direct supervision once adequately trained.
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).
Required Experience:
IC
Employment Type
Full-Time
