Automotive Customer Service Advisor
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Job Location:
Grand Blanc, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: We are looking for aService Writer to join our team! This is truly a rewarding career opportunity. The most desired candidate will have automotive service advisor experience and a valid drivers license. We are willing to invest in training for any applicant that can demonstrate good customer service and communication skills. The day-to-day duties of this role include meeting with customers and determining their needs providing excellent customer service and overseeing quality control. This position is available as a result of the promotion of our current associate.
Benefits
- Competitive pay
- Medical dental and vision insurance
- Life insurance
- 401k
- PTO
- Employee discounts
- Career growth opportunities
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers vehicles including their time management/efficiency parts ordering job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid drivers license & clean driving record
- Positive disposition with a genuine problem solver attitude
- Prior training in automotive repair service advisor skills customer satisfaction and/or quality control is helpful
- Good organizational skills
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
About Us:Headquartered in Birmingham Alabama and with a presence in Michigan Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the worlds best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience and we are always looking for the right team members to help us make that possible!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Job Summary: We are looking for an Automotive Sales Associate to join our growing team! The right candidate will be ambitious, have excellent interpersonal skil...
