Automotive Customer Service Advisor
Automotive Customer Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Competitive pay
- Medical dental and vision insurance
- Life insurance
- 401k
- PTO
- Employee discounts
- Career growth opportunities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers vehicles including their time management/efficiency parts ordering job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
- High school diploma or equivalent
- Valid drivers license & clean driving record
- Positive disposition with a genuine problem solver attitude
- Prior training in automotive repair service advisor skills customer satisfaction and/or quality control is helpful
- Good organizational skills
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
Required Experience:
Unclear Seniority
Employment Type
Full-Time
