Senior Site Reliability Engineer-SaaS
Senior Site Reliability Engineer-SaaS
Posted on :
31-08-2025
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1 Vacancy
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Job Description
Are you obsessed with data partner success taking action and changing the game If you have a whole lot of hustle and a touch of nerd come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points sophisticated machine learning and AI models Pattern optimizes and automates all levers of ecommerce growth for global brands including advertising content management logistics and fulfillment pricing forecasting and customer service. Hundreds of global brands depend on Patterns ecommerce acceleration platform every day to drive profitable revenue growth across 60 global marketplacesincluding Amazon eBay Tmall TikTok Shop JD and Mercado Libre. To learn more visitor email.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweeks Global Most Loved Workplaces.
Our SRE role spans software systems and operations engineering. If your passion is building stable scalable systems for a growing set of innovative products as well as helping to reduce the friction for deploying these products for our engineering team Pattern is the place for you. Come help us build a best-in-class platform for amazing growth.
This position requires minimum 3 years of working experience on SaaS products.
Key Responsibilities-Infrastructure and Automation
- Design build and manage scalable and reliable infrastructure in AWS (Postgres Redis Docker Queues Kinesis Streams S3 etc.)Develop Python or shell scripts for automation reducing operational toil.
- Implement and maintain CI/CD pipelines for efficient build and deployment processes using Github Actions.
Key Responsibilities-Monitoring and Incident Response
- Establish robust monitoring and alerting systems using observability methods logs and APM tools.
- Participate in on-call rotations (aligned with US business hours) to respond to incidents troubleshoot problems and ensure system reliability.
- Perform root cause analysis on production issues and implement preventative measures to mitigate future incidents.
Key Responsibilities-Cloud Administration
- Manage AWS resources including Lambda functions SQS SNS IAMs RDS etc.
- Perform Snowflake administration and set up backup policies for various databases.
Key Responsibilities-Reliability Engineering
- Define Service Level Indicators (SLIs) and measure Service Level Objectives (SLOs) to maintain high system reliability.
- Utilize Infrastructure as Code (IaC) tools like Terraform for managing and provisioning infrastructure.
Key Responsibilities-Collaboration and Empowerment
- Collaborate with development teams to design scalable and reliable systems.
- Empower development teams to deliver value quickly and accurately.
- Document system architectures procedures run books and best practices.
- Assist developers in creating automation scripts and workflows to streamline operational tasks and deployments.
Key Responsibilities-Innovative Infrastructure Solutions
- Spearhead the exploration of innovative infrastructure solutions and technologies aligned with industry best practices.
- Embrace a research-based approach to continuously improve system reliability scalability and performance.
- Encourage a culture of experimentation to test and implement novel ideas for system optimization.
Required Qualifications
- Bachelors degree in a technical field or relevant work experience
- 6 years of experience in engineering development DevOps/SRE fields
- 3 years experience deploying and managing systems using Amazon Web Services
- 3 years experience on Software as a Service (SaaS) applications.
- Proven doer attitude with ability to self-start take a project to completion. Demonstrate project ownership.
- Familiarity with container orchestration tools like Kubernetes Fargate etc.
- Familiarity with Infrastructure as Code tooling like Terraform CloudFormation Ansible Puppet
- Experience working with CI/CD automated deployments using tools like Github Actions Jenkins CircleCI
- Experience working on observability tools like Datadog NewRelic Dynatrace Grafana Prometheus etc.
- Experience with Linux server management bash scripting SSH keys SSL/TLS certificates MFA cron and log files
- Deep understanding of AWS networking (VPCs subnets security groups route tables internet gateways NAT gateways NACLs) IAM policies DNS Route53 and domain management
- Strong problem-solving and troubleshooting skills
- Attention to Details: Thoroughness in accomplishing tasks ensuring accuracy and quality in all aspects of work.
- Excellent communication and collaboration abilities
- Desire to help take Pattern to the next level through exploration and innovation
Preferred Qualifications
- Experience in deploying applications on ECS Fargate with ELB/ALB and Auto Scaling Groups.
- Experience in deploying serverless applications with Lambda API Gateway Cognito CloudFront.
- Experience in deploying applications built using JavaScript Ruby Go Python.
- Experience with Infrastructure as Code (IaC) using Terraform.
- Experience with database administration for Snowflake Postgres.
- AWS Certification would be a plus.
- A focus on adopting security best practices while building great tools.
What Were About
- Data Fanatics: Our edge is always found in the data
- Partner Obsessed: We are obsessed with partner success
- Team of Doers: We have a bias for action
- Game Changers: We encourage innovation
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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