Application Support Analyst
Application Support Analyst
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Job Description
We are seeking a highly motivated IT Application Support Analyst for a position which plays a key role in ensuring the Association maximises the benefits of their ICT investment through the support training and on-going development of Muirs business systems. The successful candidate will be part of a passionate and dynamic Business Technology and Transformation Team (BTT) responsible for maintaining and delivering new IT business systems and transformational business change to the Association.
You need to be a customer-focused individual able to work with minimal supervision to deliver application support on the latest technologies and systems. The main responsibilities will include:
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Providing first- and second-line customer support for Muirs core business systems including but not limited to the Housing Management System (Cx) Asset Management System (Keystone) EDM system (DocuWare) MSO365; - SharePoint online Teams and Power Apps.
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Manage the IT Service Desk; monitoring and resolving Incidents and promoting Changes.
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Working with staff and teams across the Association to enable process changes to be implemented in Muirs business systems in a professional and timely manner
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Lead on testing new technology and cyclical system upgrades
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Provide low level SQL support and troubleshooting
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Being a Champion for BTT digital working and mobile technology across the Association
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Providing training and materials on system changes and new technology solutions
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Working with staff and teams across the Association to ensure the benefits from new technologies systems and business processes are fully realised.
The successful candidate will ideally have previous experience working in a Housing environment however this is not essential for the right individual.
If you think youve got most of what we are looking for but not everything wed still love to hear from you.
The closing date for applications is 19th September 2025 at 5pm.
Youll need to submit a CV and supporting statement telling us about you and why youre right for the job.
Interviews will take place on the 1st and 2nd of October 2025 at 80 Lightfoot Steet Chester CH2 3AL.
To find out about our range of fantastic benefits take a look here:
INDMED
Who We Are
Asa dedicated social housing providerwe employ over 150 people in a variety of rolesand have also beenawarded coveted Gold accreditation by Investors in People and also in Wellbeing.
Predominantly based in the North West Muirs Chester HQ is supported byoffices in Burnley and Huntingdon in Cambridgeshire
We put residents at the heart of everything we do looking to continually improve the quality of their homes the services we offer and the neighbourhoods in which they live.
We own and manage more than 5600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.
One of our key aims isto attract and retain talented dynamic and satisfied employees to help us deliver our exciting strategies and objectives.
Benefits
Were Muir
Documents
Required Experience:
IC
Employment Type
Full-Time
