Mobile Branch Supervisor (Community Growth & Operations)-Pocatello, ID

At Connections Credit Union we know employees are our greatest asset to making our 80-year legacy of excellent service to our members. We make sure that our team members have what they need to excel at their jobs including great incentives ongoing opportunities for training and development as well as a positive work environment where teamwork is promoted.

Position: Mobile Branch Supervisor (Community Growth & Operations)

Location: Pocatello ID (regional travel across rural & underserved communities)
Type: Full-time

Schedule: Flexible; possible non-traditional hours as needed (days/evenings/occasional weekends) (40 Hours a week)

Compensation: $50000$73000 annually DOE full benefits (medical dental vision 401(k) match life & disability cafeteria plan Federal holidays Birthday PTO)

Why this role exists

Connections Credit Unions mobile branch brings modern financial services to places where access is thin. Were looking for a high-initiative entrepreneurial operator who can build and run someone who is equally comfortable sketching a go-to-market plan on Monday and balancing cash coaching staff and serving members on Tuesday. If youre intrinsically motivated love testing ideas and communicate clearly under changing conditions youll thrive here.

What youll do

Strategy & Growth

• Own a dynamic outreach strategy for rural and underserved markets; continuously test routes hours and event formats to find what works.
• Build partnerships with schools employers Tribal and civic leaders faith and community groups; convert relationships into events memberships and loans.
• Co-create localized campaigns with Marketing; translate community insights into compelling offers and financial education.

Operations & Member Service

• Lead daily operations of an RV-style mobile branch: cash controls teller transactions consumer lending support digital-banking assistance supplies and safety.
• Build flexible schedules and weekly/seasonal routes that balance demand team capacity and cost.
• Ensure compliance with policies procedures and applicable regulations in a remote environment.

Leadership & Team

• Work directly with the Executive Management Team
• Supervise coach and mentor the mobile unit team; model service excellence and accountability.
• Set clear goals inspect results and iterate. Celebrate learningincluding smart failuresand scale what works.
• Partner with Branch Supervisors to align community outreach with each branchs member base and opportunities.

What success looks like

• A validated route & schedule that reliably reaches target communities and produces steady member and loan growth.
• A living community partnership map (contacts MOUs recurring events) with measurable outcomes.
• A simple KPI dashboard (e.g. events held members onboarded loans funded digital activations partner referrals) reviewed monthly with leadership.
• A cohesive cross-trained team that communicates crisply and adapts quickly.

What you bring

Must-Haves

• Demonstrated initiative and strategic thinking in an ambiguous field-based or entrepreneurial role.
• Proven ability to balance operations with the big picture; you can design an experiment run it safely measure the outcome and pivot fast.
• Excellent communicationclear writing confident presenting and tactful community engagement.
• Valid drivers license with a clean record; comfortable operating an RV-style vehicle (training provided).
• Willingness to work flexible non-traditional hours aligned to community needs.

Preferred

• Bilingual (Spanish) strongly preferred for our member communities.
• Credit union or community bank experience; understanding of consumer lending and front-line operations.
• Business development or grassroots organizing experience (partnerships events field sales or community programs).
• 2-year degree specialized certification/training or equivalent experience.
• Experience with basic financial software remote operations and simple reporting.

Mindset & Behaviors

• High agency: you move without waiting for permission bring options not problems.
• Builders mentality: start small launch fast measure refine.
• Member-first pragmatism: do the right thing efficiently and compliantly.
• Team multiplier: you coach give feedback and make people around you better.
• Resilient & adaptable: changing routes and plans energize you not rattle you.

Work environment & physical requirements

• Frequent regional travel; regular set-up/tear-down of event materials; ability to lift up to 30 lbs.
• Field-based conditions (weather variable internet connectivity) with appropriate safety protocols and support.
• Drive an RV-Sized Mobile Unit

How to apply

Submit your application/resume to and a brief note (one page max) describing a time you tested an idea in the field how you measured success what didnt work and what you changed next. Share outcomes in concrete terms.