Services Engagement Manager (US Remote)
Services Engagement Manager (US Remote)
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Job Description
Overview
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient responsible and integrated supplier base. With 30 years of expertise we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1300 global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information visit
Were seeking a Services Engagement Manager to partner with Sales and Professional Services scope impactful projects and deliver real value to customers.
Principal Responsibilities
Responsibilities:
- Drive business growth by collaborating with Sales Professional Services Finance Legal and Product Management.
- Align Statements of Work (SOWs) with customer goals to ensure satisfaction and successful outcomes.
- Shape implementation delivery by working with Professional Services Managers to develop and execute effective project strategies.
- Leverage a mix of business sales and technical expertise to build strong engagement with customers prospects and internal stakeholders.
- Presales Support:
- Partner with Sales to qualify opportunities and lead presales activities.
- Contribute to RFP responses and proposals.
- Scope draft and negotiate SOWs.
- Deliver presentations on JAGGAER Professional Services methodology and value.
- Define service value propositions key messages and competitive differentiators.
- Participate in proof-of-concept activities to support deal closure.
- Conduct discovery and scoping sessions to capture customer requirements.
- Work with presales consultants to tailor services to unique customer needs.
- Customer & Project Engagement:
- Engage with clients throughout the sales cycle to support both services and software sales.
- Provide technical guidance and ensure knowledge transfer to project managers and delivery teams.
- Stay current on JAGGAER product enhancements and industry trends.
- Coordinate with implementation teams to ensure smooth project handoff.
- Account Growth & Partner Collaboration:
- Position and sell value-add services to existing customers.
- Meet with customers to understand evolving challenges and incorporate needs into proposals and SOWs.
- Collaborate with JAGGAER Implementation Partners to deliver comprehensive delivery plans.
- Scope draft and negotiate Partner sub-agreement SOWs.
Position Requirements
Position Requirements:
- Background in relevant system implementations delivery and professional services
- Demonstrate an understanding of complex enterprise software solutions
- Demonstrate an understanding of system-to-system integration methodology
- Proficiency in the procurement industry and solutions preferred
- Sound appreciation of the delivery phases of a systems implementation project
- Excellent presentation and verbal/written communication skills
- Good project coordination skills
- Ability to multitask
- Ability to self-prioritize work
- Self-motivated
- Strong communication/messaging/influencing/negotiating skills
- Ability to travel domestically and internationally up to 20%. A passport is required for international travel.
What We Offer:
At JAGGAER we are committed to supporting you and your familys well-being. Your health is a priority and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical dental & vision plans adoption assistance wellness reimbursements generous parental leave 401(k) matching flexible work options unlimited vacation for exempt employees and more!
Our Values:
At JAGGAER our values shape everything we dofrom supporting customers and collaborating with teammates to building products and fostering our culture.
Be Collaborative: Promote mutual respect work productively with others and share responsibility for success.
Be Accountable: Own your actions learn from challenges and stay proactive to achieve results.
Be Adaptable: Embrace change encourage innovation and stay effective through significant transitions.
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race ethnicity ancestry religion color national origin sex (including pregnancy childbirth or related medical conditions) marital status caregiver status sexual orientation gender gender identity gender expression transgender status sexual stereotypes age genetic information military or veteran status mental or physical disability or other applicable legally protected characteristics.
ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.
Required Experience:
Manager
Employment Type
Full-Time
