RN Level 2 - Per Diem - Urology office

At Bristol Health Medical Group (BHMG) we begin each day caring today for your tomorrow. We are an integral part of our community and are dedicated to providing the best possible care and service to our patients. We are committed to providing compassionate quality care at all times and to upholding our values of Communication Accountability Respect and Empathy (C.A.R.E.). Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Health Medical Group your choice.

Job Overview:

A busy Urology Office at Bristol Health Multispecialty Group is seeking a Registered Nurse - Urology with the clinical expertise to manage calls from our patients with the goal of providing patient-centered high quality care. By answering patient calls in a timely manner and following through to resolution of patient concerns you will be an integral part of BHMGs goal to provide an outstanding patient experience. Low call abandonment rates one-call resolution and increased patient satisfaction are clear indications of success in this role.

Main Responsibilities and Duties:

• In collaboration with the physicians/advanced practice professionals (APPs) develop implement and manage plans of care
• Instruct patients and families on proper treatment health maintenance and disease prevention over the phone via email and face-to-face
• Employ critical thinking and clinical expertise to scan the patients medical history laboratory results and medications for information germane to the patients concern
• Utilize critical thinking and clinical knowledge to ask relevant questions to accurately identify the patients concern and identify the most important details vital to the triage process
• Follow protocol-driven triage guidelines
• Rapidly identify emergency situations and refer to 911
• Provide instruction on parameters necessitating call back
• Accurately prioritize based on nature and severity of illness/injury/concern
• Assist with care coordination by closing identified gaps in care for the practices population
• Assist patients/callers in navigating through the healthcare system
• Provide support and answer questions about patients ongoing care
• Effectively employ Teach-Back techniques to confirm understanding for patient safety
• Enter detailed documentation of all calls in the EHR at the time of the call
• Assist with medication refills as designated by the physician/APP
• Monitor laboratory and diagnostic results to ensure they are performed resulted and reviewed by the physician/APP and that the patient has been notified of the results and any follow up recommended
• Obtain prior authorizations for medications diagnostic tests and procedures as indicated
• Follow through on calls to completion (closed-loop communication)
• Answer incoming calls from patients in a timely manner
• Check voicemails regularly and ensure all messages are taken off voicemail before end of shift
• Schedule patient appointments when needed
• Assist with rooming procedures medication/immunization administration as needed

Educational / Minimum Requirements:

BSN or Associate Degree

Current CT RN License in good standing.

One year of clinical nursing experience in acute or subacute care environment.

Basic Life Support (BLS)/ACLS/PALS

State/Federal Mandated Licensure or Certification Requirements:

Current State of Connecticut licensure as a Registered Nurse. Certification from a professional nursing body preferred.

Bristol Health Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually Health Care Provider CPR w/BLS from American Heart Association. Successfully complete all training programs as determined by Education & HRD department. Other unit based competencies/skills as required.

Special Requirements:

Successfully complete unit based competency package plus unit specific items. Strong team skills

Physical Requirements:

Physical agility with repetitive occurrence including but not limited to; walking running bending stooping climbing stairs and ladders kneeling crouching crawling balancing reaching standing sitting and twisting. Lifting greater than 50 pounds repeatedly throughout the work day. Looking at a computer monitor. Vision acuity correctable to normal. Hearing acuity correctable to normal. Acute sense of smell for normal perception. Ability to verbalize so that the average person can comprehend.

Work Environment:

Regular exposure to patient elements occasional stress

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed