Reverse Logistics Specialist
Reverse Logistics Specialist
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Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking a forward-thinking and detail-oriented Reverse Logistics Specialist to optimize the post-sales lifecycle of our products. This role is critical for ensuring effective management of product returns refurbishments and the overall reverse supply chain process. The ideal candidate will have a strong background in reverse logistics inventory management and supply chain operations as well as a commitment to improving processes and enhancing the customer experience.
What youll be doing
- Manage and optimize the reverse logistics process encompassing product returns refurbishment decommissioning and disposal to enhance efficiency and sustainability.
- Collaborate with third-party service providers and internal partners to ensure a seamless timely disposition and cost-effective reverse supply chain.
- Act as the primary liaison between internal departments such as Accounting Engineering Customer Service and Sales to facilitate efficient movement and resolution of returned products.
- Oversee training and communication with service providers regarding reverse logistics processes product updates and service-level expectations.
- Monitor and report on the status of returned products spare parts and inventory using key performance indicators (KPIs).
- Coordinate the movement of spare parts and returned merchandise between warehouses and suppliers.
- Collaborate with Accounting Sales Customer Service and Engineering teams to ensure adherence to timelines and cost targets for reverse logistics activities.
- Drive process improvements and cost reduction initiatives within the reverse logistics domain to enhance overall operational efficiencies.
- Provide detailed reporting on reverse logistics activities trends and opportunities for improvement to key stakeholders.
- Support initiatives that promote sustainability and minimize waste aligning with corporate environmental and social responsibility goals.
Were excited if you have
- Must be located in the Austin TX area.
- Bachelors degree in Supply Chain Management Logistics Business Administration or a related field. Relevant work experience may be considered in lieu of a degree.
- Minimum of 3-5 years of experience in reverse logistics preferably in the consumer electronics or technology industry.
- Strong organizational analytical and project management skills with the ability to handle competing priorities.
- Excellent communication skills to coordinate with internal teams and external partners.
- Knowledge of reverse logistics best practices inventory systems and metrics for success.
- Experience with ERP systems and logistics software; knowledge of NetSuite is desirable.
- A results-oriented team player with a focus on continuous improvement and customer satisfaction.
#LI-SR2
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe here at any time.
Required Experience:
Unclear Seniority
Employment Type
Full Time
