IT Operations Specialist

Job Description

IT Operations Specialist

The IT Operations Specialist plays a key role in managing the lifecycle of end-user hardware and software ensuring employees have reliable secure and well-supported technology. This position focuses on endpoint provisioning imaging logistics asset tracking and procurement while also providing systems administration and escalated technical support. The IT Operations Specialist ensures IT operations run smoothly and that equipment and services are delivered accurately and on time. This is a full-time in-office role that will be supporting a few offices in the Round Rock Area.

Key attributes

Must understand & personify RRCs Core Beliefs

• Client Satisfaction understands the goal of always exceeding our clients expectation
• Employee Happiness able to work well with others communicate clearly with coworkers promote a positive work environment and mediate conflicts between team members.
• Quality Work - Ability to take ownership work independently prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
• Above and Beyond - Versatility flexibility ability to anticipate the needs of the company take the initiative and a willingness to go out of your way to assist others.

Duties/Responsibilities:

Endpoint Lifecycle & Logistics:

• Build configure and image laptops desktops and mobile devices for deployment.
• Experience creating and maintaining custom boot environments (e.g. WINPE) for device imaging and troubleshooting.
• Coordinate shipping and receiving of IT hardware across multiple offices and remote employees.
• Track and manage all IT assets (computers monitors peripherals phones etc.) through their lifecycle.
• Ensure accurate hardware inventory records and conduct regular audits.
• Manage warranty repair and RMA processes with vendors.

Procurement & Vendor Management:

• Work with vendors to source purchase and renew IT hardware software and licenses.
• Compare pricing negotiate quotes and track procurement budgets.
• Maintain documentation of vendor agreements warranties and service contracts.
• Partner with finance/procurement to ensure alignment with company purchasing policies.

Systems & Administration:

• Administer Microsoft 365 Active Directory and endpoint management platforms (e.g. NinjaOne Intune).
• Provide printer and copier support including troubleshooting and scan-to-email configuration.
• Perform user account management license assignments and access provisioning.
• Support endpoint patching antivirus and security compliance requirements.
• Assist with backups server monitoring and infrastructure support as needed.
• Provide basic networking support; Fortinet experience preferred.

Support & Operations:

• Provide escalated support for end-user issues (hardware OS applications connectivity).
• Support onboarding and offboarding workflows to ensure smooth employee transitions.
• Maintain IT knowledge base and standard operating procedures for repeatable tasks.
• Participate in IT projects such as device refreshes system upgrades and office moves.
• Some travel necessary to support local offices as needed.

Collaboration and Teamwork:

• Work closely with other IT team members to support larger projects and initiatives.
• Collaborate with vendors and service providers to resolve technical issues and maintain system warranties and licenses.

Qualifications:

RRC is committed to investing in talented employees because we recognize that healthy happy employees provide the best path to sustaining a successful business. RRC offers competitive salaries and benefits for full-time employees including:

• Flexible work hours to accommodate work-life balance
• Health dental and vision insurance
• 401k matching
• Bonus eligibility
• Tuition reimbursement for certain pre-approved education pursuits

RRC thanks you for your interest in joining RRC. Only candidates selected for an interview will be contacted.

Visit our website for more information.

No recruiters or staffing firms please.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.