Onboarding Engineer

StoredTech is seeking a highly organized and technically skilled Onboarding Engineer to join our growing Service Delivery team. This individual will be responsible for managing and executing all technical aspects of onboarding new clients-ensuring a seamless transition into our environment and a delightful experience for our clients. This role is ideal for someone who enjoys client interaction has a deep understanding of IT infrastructure and thrives on delivering exceptional service.

Key Duties and Responsibilities:

• Lead and manage the technical onboarding process for new clients from kickoff to completion
• Conduct thorough discovery and documentation of client environments including servers workstations networks cloud solutions applications and third-party vendors
• Perform technical assessments and recommend improvements for standardization and best practices
• Set up and configure tools such as RMM PSA antivirus backup monitoring and documentation systems
• Collaborate with cross-functional teams -like security and managed services to ensure comprehensive onboarding experience
• Create and update detailed client documentation in ITGlue
• Ensure that all systems are aligned with StoredTech standards and are clearly documented and communicated
• Provide client training and support during the onboarding period to ensure understanding and satisfaction
• Document opportunities for additional services or solutions during the onboarding process
• Serve as the primary technical contact for the client during onboarding ensuring excellent communication and satisfaction
• Transition clients to their dedicated support team with a detailed handoff and knowledge transfer

Required Skills and Qualifications:

• 3 years of experience in IT support systems administration or engineering role (MSP experience preferred)
• Strong technical knowledge across Microsoft 365 Azure networking firewalls servers virtualization and cloud services
• Excellent project coordination time management and communication skills
• Strong documentation habits and attention to detail
• Client-first mindset with the ability to translate complex technical information into simple terms
• Experience with RMM tools PSA systems (like ConnectWise or Autotask) and documentation platforms such as ITGlue
• Ability to work both independently and collaboratively across teams

Benefits and Fun Stuff:

StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering evident in the comprehensive benefits package that goes beyond the basics. Step into a workplace that pulses with fun and vitality our dynamic environment complete with exercise equipment and popcorn machines slushy machines and more adds an extra layer of enjoyment to your daily endeavors. As we remain dedicated to client delight we ask you to join us not only grow your career but revel in the unique perks that make StoredTech an exceptional and thriving place to work. Your journey to professional fulfillment starts here!

• Generous Paid Time Off Policy
• 401k Employer Matching
• FREE - Employee Assistance Program (EAP)
• Standalone Telemedicine Plan
• Medical including a $0 Employee Plan
• Dental
• Vision
• Employer Paid STD LTD and Life Insurance Policy
• Voluntary Life Insurance
• Coffee and Snacks
• $2000 Employee Referral Bonus
• Certification Incentives