Customer Operations Specialist 2

Accountabilities:

• Manage & monitor all order to cash account activities process customer orders with precision and ensure timely and accurate entry into our order management system.
• Act as the primary contact for customer/reseller inquiries providing prompt and reliable information & resolving customer issues.
• Serve as a credit customer service representative resolving questions regarding programs processing and payoff quotes.
• Develop and maintain strong relationships with key customers understanding their business needs and providing tailored solutions.
• Train channel partner on order to cash business processes and policies that they are expected to perform.
• Validate order accuracy with channel partner via phone email or chat.
• Inform customers of product availability and initiate delivery.
• Leverage logistics support analytics to move shipped products in assigned geography and meet the area/business unit demands.
• Ensure compliance with legal regulatory and company policies and procedures in all customer operations activities.
• Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance.
• Proactively identify opportunities for process improvements and work with management to implement effective changes.

Qualifications :

• Bachelors degree preferred
• Minimum 2 years experience in customer service sales or related support role
• Proficient in MS Office (Outlook Word Excel PowerPoint) SAP & Sales Force.
• Demonstrated ability to build and maintain relationships with customers and internal stakeholders.
• Strong interpersonal and communication skills including oral listening and writing skills
• Highly organized with the ability to prioritize tasks and manage time efficiently.
• Strong attention to detail comfortable with numbers.
• Great team player ability to achieve win-win conflict resolution.
• Strong analytical and problem-solving skills with the ability to manage complex situations effectively.
• Ability to travel 10-15%
• Leverage analytics to make data-driven decisions.

Additional Information :

What We Offer: 

• A culture that celebrates diversity & inclusion promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. 
• Full Benefit Package (Medical Dental & Vision) that starts your first day.  
• 401k plan with company match Profit Sharing & Retirement Savings Contribution. 
• Paid Vacation Paid Holidays Maternity and Paternity Leave Education Assistance Wellness Programs Corporate Discounts among other benefits. 

Syngenta has been ranked as atop employerby Science Journal. 
Learn more about ourteamand ourmission here:  is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. 

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Remote Work :

No

Employment Type :

Full-time