Service Center Associate
Service Center Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
The Service Center Specialist will be responsible for performing standard and non-routine mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone in the shop and at field this role the incumbent will also perform other duties related to the running and maintenance of the shop sales and branch operations ensuring that customer contracts billing invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation payment and resolution of customer issues.
Core Responsibilities:
To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
Manage inbound phone calls online inquires and customer walk-ins
Able to perform routine tasks related to the process that they support
Strong collaboration with customers and branch staff on dealing with issues
Process customer requests such as rental quote generation and order placement over the phone in person or via e-mail
Ability to document tasks in process flows
Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
Reviews autorenewals of contracts and supports contract additions identified by branch staff
Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
Supports branch staff in compiling metrics
Assists branch manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements
Obtain and updates forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
Ensures on site tech safety credentials or current training in place
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently
Task execution for area of responsibility up to levels defined in Xylems DOA policy efficient shipping operations.
Qualifications:
High School Diploma or equivalent
2 years of relevant work experience in areas such as:
ERP or CRM systems
Customer Service
Shipping and logistics
Rental and sales environment experience preferred
Light construction experience preferred
Forklift certification preferred.
Computer proficiency to include Microsoft Suite and math skills
Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
Skill Requirements:
Intra-departmental communication for purpose of alignment/ information sharing
Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in execution and strong organization skills
Understanding of general business concepts
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook Word Excel PowerPoint)
Fluency in relevant ERP systems
Basic understanding of typical IT business tools
Basic understanding of Field Service and CRM application like MS Field Service or MS CRM
What We can Offer You:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
DAY IN THE LIFE:
Physical Demands:
Must be able to sit stand hear and see on a constant basis.
Must be able to walk write and type frequently.
Must be able to lift and carry up to 50 pounds.
Must be able to climb and descend stairs occasionally.
Must be able to bend carry reach push and pull occasionally.
Must be able to communicate verbally and in writing.
May work in noisy environments where hearing protection is required.
May be exposed to varying levels of dust and dirt.
Work surfaces may include concrete or warehouse floors.
Must be able to operate a computer and communicate via telephone.
Occasional travel to other locations meetings or seminars may be required.
The estimated pay range for this position is $25.00/hr. to $30.00/hr.. Starting pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefits package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
IC
Employment Type
Full-Time
