Infrastructure Engineer
Infrastructure Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Infrastructure Engineer
Technical 2A
Publish date: Wednesday 27 August 2025
Closing date: 12pm 3 September 2025
Salary: 35412 - 37280
Hours: Full-time permanent
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England serving an area of 902km square and a population of more than 2.9 million people.
Our vision is Making the West Midlands safer stronger and healthier.
This vision and the strategic goals outlined in Our Strategy are what drives the people professionalism and pride with which we serve our communities.
Are you an experienced Infrastructure Engineer ready to support and enhance critical IT services Do you want your technical expertise to directly impact public safety and community resilience
Were looking for a proactive solutions-driven Infrastructure Engineer to join our collaborative IT team at West Midlands Fire Service playing a central role in developing and supporting the systems that keep our organisation running 24/7.
Responsibilities
maintain and support infrastructure systems across our premises virtual and cloud environments
deliver infrastructure projects on time and to quality standards
provide 2nd/3rd line support and manage incidents requests and changes in line with ITIL processes
ensure compliance with security and data protection standards (NIST cyber essentials)
patch upgrade and monitor core infrastructure services
support systems including server environments active directory backup solutions firewalls telephony and endpoint protection.
Experience and skills
Essential skills or experience
strong understanding of IT infrastructure operations and support
proficient in Windows/Unix environments Microsoft 365 Active Directory
experience with firewalls server environments endpoint protection and backup systems
working knowledge of network infrastructure (LAN/WAN/Wi-Fi)
familiarity with ITIL practices (incident change release management)
excellent troubleshooting and documentation skills
strong verbal and written communication abilities
serve as 2nd/ 3rd line escalation point for complex incidents and technical problems
able to manage projects suppliers and competing priorities effectively.
Desirable skills or experience
ITIL qualification
strong initiative dependable and capable of working without close supervision
confident and clear communicator both technical and non-technical audiences
experience in a 24/7 or emergency services environment
experience delivering technical training and creating documentation.
Benefits
We offer a friendly working environment and benefits including:
flexible and agile working arrangements
free on-site gym facilities
free on-site parking.
We also offer access to an in-house occupational health (OH) facility including OH health and fitness advisors sports therapists physiotherapists cognitive behavioural therapy practitioners and counsellors.
In addition employees have access to:
24/7 Employee Assistance Programme
wellbeing programmes
blue light discounts across many retailers through partner schemes
Sports and Welfare scheme (for a small fee) with access to discounted products and services.
Diversity
We welcome applications from all eligible candidates. However as women and Black and minority ethnic employees are currently under-represented in our service we particularly encourage applications from these groups.
WMFS is committed to safeguarding and promoting the welfare of children young people and adults. We expect the same of every staff member.
Successful candidates will be subject to necessary pre-employment checks including - where applicable - relevant level Disclosure and Barring Service (DBS) check qualifications medical clearance identity and right to work. All applicants will be required to provide two suitable references.
How to apply
Send your CV along with a covering letter detailing previous experience and outlining your suitability for the role.
Questions
If you have any questions about the role or would like an informal discussion please contact Dom Berry on 0 or by email at
Employment Type
Full-Time
