Client Success Manager â 1
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theresreally onlyone: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
As the Client Success Manager youll be involved in ensuring client satisfaction and success. Your duties include efficient order processing fostering strong client relationships addressing customer needs managing inventory and contributing to project management efforts. This role demands strong customer service skills organizational prowess and the ability to excel in a fast-paced environment while working autonomously.
What youll do as theClient Success Manager:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Order Fulfillment Process orders and quotes in a timely and accuratemanner
- Create quotes and orders flawlessly.
- Meet or exceed customer/contract SLAs on Quotedelivery
- Meet or exceed customer/contract SLAs on Orderplacement
- Continuously monitor open orders and expedite whereneeded
- Provide comprehensive and timely communication to customers andSales
- Relationship Building Develop solid relationships with Zones customers.
- Interact with customerson a daily basis.
- Establish relationships with multiple people in multipledepartments
- Constantly communicate outstanding ordersconstraintsand alternatives.
- Coordinate and encourage Zones team member interactions withaccounts
- Customer Service Provide for Customer operational and reporting needs.
- Provide proactive action to provide5 starservice.
- Have a complete understanding of the Zones Service Catalog
- Be the first and primary line of contact on all customer issues andconcerns
- Engage Sales to coordinate communication of service and needs.
- Ensure that timely and impactful reporting is provided to thecustomer
- Sourcing Process coordinate and manage to off catalog customer requests.
- Ensure custom catalog maintenance on Zones Connect
- Process project worksheets for inventoryallocations
- Monitor and coordinate inventory management activities. (Hardware)
- Monitor and provide support activities on Customer contracts (Software)
- Project Management Conduct account planning and coordination of needs.
- Actively participate in pipeline growth and maintenance activities
- Uncover future needs through constant value driven interactions.
- Understand account dynamics and look for ways to increaseprofitability
- Understand Zones automation capabilities and look for opportunities to provide those services to customers.
- Coordinate with PMO or Enterprise Operations on new customer rollouts
What you will bring to the team:
- Experience in Enterprise levelsales
- Strong customer service skills and commitment to meet or exceed customerrequirements
- Excellent organization skills and process expertise
- Ability to work in a fast-paced environment and meet aggressivedeadlines
- Excellent verbal and written communication skills
- Ability to negotiate influence andpersuade
- Analytical with excellent problem-solving skill
- Ability to work with little or nosupervision
Zones offers a comprehensive Benefits package
At Zones we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance health coverage for employees spouse and children along with optional discounted coverage for parents. Additional benefits include Voluntary Pension Fund Scheme EOBI complimentary meals and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If youre passionate about driving innovation in IT sales engineering or operations Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or on the basis of disability..
Job timings: 5:00 PM to 2:00 AM (Pk time)
#LI-AA1
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Founded in 2018 as an independent entity, Qatar Free Zones Authority (QFZA) aims to support economic development and establish a cluster of world-class free zones in Qatar. We are responsible for setting the strategic direction and policy of the free zones, as well as securing anchor ... View more
