Technical Services Engineer, FlashArray
Technical Services Engineer, FlashArray
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Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
You will be part of the best Support team in the industry. How do we know that Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values Persistence Creativity Teamwork Ownership and Customer First. We hope you share the same values.
We are looking for a Technical Support Engineer to join our 24x7 Support team based in Lehi Utah. You will work on problems of diverse scope where analysis will include hardware software and environmental factors within our FlashArray product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.
- Proactively seek to understand customer expectations
- Answer and resolve support cases across all severity levels
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications ensuring the message is concise and professional
- Share and document knowledge via FAQ / KB articles which can be internal or customer facing
- Mentor junior support engineers through training and coaching
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally and represent the company externally
- Lead large multi participant customer calls including hot escalations
- Normally receive little instruction on day-to-day work general instructions on new assignments
- Weekend holiday and on-call duties as required
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Must be able to work the following shift: Mon - Fri 8am - 5pm MT
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware and software products
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems (LINUX Windows VMware) LANs & WANs and Storage Area Networks
- Knowledge and ability to troubleshoot Networking Replication Performance and Space issues.
- Good organizational and time-management skills
- Exceptional customer service and communication skills
- Bachelors Degree in Computer Science or related technical field or relevant experience
- Second language is a plus Portuguese preferred
You will be based in Lehi Utah. As this is an office-centric role you are expected to be present in the office for 3 days a week. As outlined in Pures Hybrid Work Policy there will be variations over periods of time depending on business need.
We are an in-office environment and therefore you will be expected to work from the Lehi Utah office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
The annual base salary range is: $79000.00 - $119000.00. Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events - check for more information.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$79000 - $119000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Employment Type
Full Time
