Senior Avaya Contact Center Telecom Engineer

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Senior Avaya Contact Center Telecom Engineer

Location: Charlotte North Carolina United States

Employment Type: Contract

Project Overview:

We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.

Key Responsibilities:

Design implement and support Avaya-based Contact Center solutions.
Participate in the IVR build and integration efforts with external vendors.
Configure and optimize systems involving Swampfox (Contact Center) Verint and Korbyt (Wallboard) solutions.
Ensure high availability performance and scalability of the telecom environment.
Collaborate with business and technical stakeholders to deliver seamless communication solutions.

Required Skills & Experience:

Strong hands-on experience with Avaya Contact Center technologies.
Working knowledge of Swampfox Verint and Korbyt platforms.
Proven background in Contact Center engineering IVR configuration and telecom integrations.
Excellent troubleshooting documentation and vendor coordination skills.

Nice to Have:

Experience working in enterprise environments with complex contact center ecosystems.
Familiarity with voice network operations and telecom infrastructure.

Required Skills:

AvayaKorbytContact CenterSwampfox

Job Title: Senior Avaya Contact Center Telecom Engineer Location: Charlotte North Carolina United States Employment Type: Contract Project Overview: We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a ro...