Job Title: Senior Avaya Contact Center Telecom Engineer
Location: Charlotte North Carolina United States
Employment Type: Contract
Project Overview:
We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.
Key Responsibilities:
- Design implement and support Avaya-based Contact Center solutions.
- Participate in the IVR build and integration efforts with external vendors.
- Configure and optimize systems involving Swampfox (Contact Center) Verint and Korbyt (Wallboard) solutions.
- Ensure high availability performance and scalability of the telecom environment.
- Collaborate with business and technical stakeholders to deliver seamless communication solutions.
Required Skills & Experience:
- Strong hands-on experience with Avaya Contact Center technologies.
- Working knowledge of Swampfox Verint and Korbyt platforms.
- Proven background in Contact Center engineering IVR configuration and telecom integrations.
- Excellent troubleshooting documentation and vendor coordination skills.
Nice to Have:
- Experience working in enterprise environments with complex contact center ecosystems.
- Familiarity with voice network operations and telecom infrastructure.
Required Skills:
AvayaKorbytContact CenterSwampfox
Job Title: Senior Avaya Contact Center Telecom Engineer Location: Charlotte North Carolina United States Employment Type: Contract Project Overview: We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a ro...
Job Title: Senior Avaya Contact Center Telecom Engineer
Location: Charlotte North Carolina United States
Employment Type: Contract
Project Overview:
We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.
Key Responsibilities:
- Design implement and support Avaya-based Contact Center solutions.
- Participate in the IVR build and integration efforts with external vendors.
- Configure and optimize systems involving Swampfox (Contact Center) Verint and Korbyt (Wallboard) solutions.
- Ensure high availability performance and scalability of the telecom environment.
- Collaborate with business and technical stakeholders to deliver seamless communication solutions.
Required Skills & Experience:
- Strong hands-on experience with Avaya Contact Center technologies.
- Working knowledge of Swampfox Verint and Korbyt platforms.
- Proven background in Contact Center engineering IVR configuration and telecom integrations.
- Excellent troubleshooting documentation and vendor coordination skills.
Nice to Have:
- Experience working in enterprise environments with complex contact center ecosystems.
- Familiarity with voice network operations and telecom infrastructure.
Required Skills:
AvayaKorbytContact CenterSwampfox
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