Educator Outreach Representative
Educator Outreach Representative
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Job Description
Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.
Job Category:
University StaffEmployment Type:
RegularJob Profile:
Customer Svcs RepJob Duties:
The Educator Outreach Representative position is located within the Communications and Marketing department and will report to the Assistant Director of Customer Service. Educator Outreach Representatives are responsible for supporting educators of multilingual learners through a variety of products and services related to our WIDA Standards and Assessments. This position is also responsible for the development and delivery of technical assistance to educators from WIDA Consortium member states in the form of answering questions about test administration training course accounts and the WIDA standards for use in addition this position will support cross-departmental projects and initiatives across WIDA (some examples include annual participating in WIDA assessment UAT reviews moderating webinars etc).
What is WIDA For over 20 years WIDA has provided a trusted comprehensive approach to supporting teaching and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades short we provide educators around the world with high-quality language standards assessments professional learning and research. We are proud to be a part of the Wisconsin Center for Education Research (WCER) within UW-Madisons nationally ranked School of Education. Visit and watch our Introduction to WIDA video to see why WIDA is an incredible place to work!
We encourage applicants from all locations to apply. However preference will be given to candidates residing in or near Madison WI as this position may occasionally require on-site work at our Madison office.
Remote work is an option for this position on a voluntary basis; however it is important to note that this role is headquartered in Madison WI and the tasks of the position require occasional work-related travel. If working remotely out-of-state travel back to UW-Madison would not be reimbursable and
other business travel will require cost comparisons between your home and Madison WI.
UW Travel Policy and Remote Work Policies outline business travel requirements for fully remote employees and WIDA is committed to supporting employees with their business travel and minimizing or eliminating out-of-pocket expenses whenever possible. Please review UW Remote Work Policy UW5087 in particular Section III Part G which addresses an employees Headquarters Location. We will be happy to support and address questions about remote work or travel during the interview process.
WIDA operates in a Windows-based environment and a Dell PC laptop will be issued for use in this role. Software and virtual connection tools that are critical to our work dictate that WIDA staff work on a PC.
Key Job Responsibilities:
- Identifies troubleshoots resolves and/or escalates more complex first and second level technical problems for various products and services.
- Process customer transactions following established departmental policies and procedures.
- Guides and trains staff and student workers
- Monitors and maintains work areas and supplies to meet customer and operational needs
- Organizes distributes and maintains relevant work unit procedures polices and updates to ensure accuracy and relevancy of delivered information
- Processes customer transactions and may take payments following established policies and procedures
- Troubleshoots and resolves issues in a timely and professional manner
- Provides exceptional service answers questions or provides information in a specific subject area to (internal external) (customers donors stakeholders) based on set material or standards
Department:
School of Education / WIDA
Compensation:
Minimum: $19.00 hourly
The typical starting range for this position is $19 - $23 per hour ($40000 - $48000annually) depending on qualifications and experience. This position offers a comprehensive benefits package including generous paid time off competitively priced health/dental/vision/life insurance tax-advantaged savings accounts and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
Required Qualifications:
- At least one year of customer service experience ideally in a contact center or similar setting managing high volumes of calls and emails supporting a range of external audiences.
- Exceptional customer service and problem-solving skills.
- Proficient with Windows-based systems Microsoft Office and web-based tools or platforms used to locate information and resources.
- Ability to manage competing priorities take initiative remain self-motivated and exercise sound independent judgement.
- Demonstrated history of strong organizational skills and attention to detail.
- Ability to work both independently and in a team environment.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Experience working in Pre-K12 education.
- Familiarity with WIDA tools and assessments or direct experience administering WIDA assessments.
- Bilingual/biliterate in Spanish.
Education:
Associates Degree Required
How to Apply:
Please go to the Apply Now area and select your current UW Employment Status. Upload a copy of your current resume and a cover letter.
Contact Information:
Institutional Statement on Diversity:
Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus please visit:Diversity and Inclusion
The University of Wisconsin-Madison is an Equal OpportunityEmployer.
Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings click here.
To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
