Assistant Manager - Customer Service Training

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Conduct customer services training for all front-line staff; provide effective situational management trainings for better understanding and maintain a competitive advantage.
Provide support to the Training Manager to conduct training needs analysis and for any other job assigned.
Prepare and update the training modules continuously keeping in line with the Best-In-Class industry standards and future business goals/ objectives.
Provide feedback for training & service enhancements. Recommend innovative methods of training process improvement and cost efficiency without compromising on service standards.
Conduct Trainee/line crew appraisals in training based on the overall assessment and performance during the classroom/practical sessions and ensure the same is acknowledged by the respective person. Suggest additional training based on crew performance during training sessions. Maintain and update training records.
Coach and mentor new Trainers and provide feedback.
To ensure upholding of company image quality policy and value systems at all times and remain up to date with all developments in the Service delivery design.
Maintain a healthy work environment and ensure trainee & staff welfare at all times.
Ensure strict adherence to company grooming and defined services/safety standards in training.
Accountable for safeguarding proper handling and stowage of all companys equipment and property

Desired Qualification/Certifications:

Minimum 12^thStandard and preferably a Graduate in any discipline.
Minimum 3 years as a Supervisory crew or
02 years as a Line Trainer/Instructor or05 years in training if not Supervisory Crew or Line Trainer

Location:Akasa Air Learning Academy - Gurugram

Travel needed:Due to the nature and seniority of the position the incumbent will be required to work the hours necessary to complete the role requirements. Travel out /within the country for short and extended periods of time is required. Irregular hours and duty coverage will be required

Required Experience:

Manager

Job Description:Conduct customer services training for all front-line staff; provide effective situational management trainings for better understanding and maintain a competitive advantage.Provide support to the Training Manager to conduct training needs analysis and for any other job assigned.Prep...

Job Description:

Conduct customer services training for all front-line staff; provide effective situational management trainings for better understanding and maintain a competitive advantage.
Provide support to the Training Manager to conduct training needs analysis and for any other job assigned.
Prepare and update the training modules continuously keeping in line with the Best-In-Class industry standards and future business goals/ objectives.
Provide feedback for training & service enhancements. Recommend innovative methods of training process improvement and cost efficiency without compromising on service standards.
Conduct Trainee/line crew appraisals in training based on the overall assessment and performance during the classroom/practical sessions and ensure the same is acknowledged by the respective person. Suggest additional training based on crew performance during training sessions. Maintain and update training records.
Coach and mentor new Trainers and provide feedback.
To ensure upholding of company image quality policy and value systems at all times and remain up to date with all developments in the Service delivery design.
Maintain a healthy work environment and ensure trainee & staff welfare at all times.
Ensure strict adherence to company grooming and defined services/safety standards in training.
Accountable for safeguarding proper handling and stowage of all companys equipment and property

Desired Qualification/Certifications:

Minimum 12^thStandard and preferably a Graduate in any discipline.
Minimum 3 years as a Supervisory crew or
02 years as a Line Trainer/Instructor or05 years in training if not Supervisory Crew or Line Trainer

Location:Akasa Air Learning Academy - Gurugram

Required Experience:

Manager