IT Sr Process Specialist (Hybrid)

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Independently manages assigned process activities to ensure outcomes match agreed upon customer expectations and outcomes.

• Effectively communicates process information to stakeholders through agreed upon channels and timelines. This includes communicating with multiple levels of the organization including Senior and Executive leaders.

• Guides and facilitates stakeholders throughout the organization in establishing detailed requirements for process activities.

• Independently plans organize and execute process-related activities on projects and operational initiatives.

• Defines quality management and/or cost management plans to support projects and operational activities.

• Report and address issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager when appropriate. Serve as liaison with project team members on issues related to process activities.

• Serves as a mentor to more junior process specialists

• Independently establishes the project quality and/or cost control plan(s).

• Adheres to standards and procedures for testing and/or cost control defined by the Portfolio & Process Management Office.

• Maintain the process site update process documentation.

• Assists Project Manager with estimating project cost and defining project benefits associated with quality management.

• Coaches Project Managers on project cost control fundamentals.

• Validates consultants (contract labor) quality management deliverables.

• Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives.

• Proactively manages own professional development and completes Individual Development Plan (IDP)

• Bachelor Degree in Computer Science Business Administration Electronics Engineering or related discipline with an information technology focus

• Five years of successful experience in IT process activities in support of large to enterprise scale and complexity projects and operations initiatives preferably in a healthcare environment.

• N/A

• Lean Six Sigma Certification-IASSC

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of how process activities are integrated to IT operations and the project life cycle.

• Knowledge of project management tools methodologies and IT services management.

• Ability to generate and control documentation.

• Ability to interface with internal department and staff physicians vendors and experts.

• Good verbal and written communication skills.

• Strong teamwork and interpersonal skills.

• Solid knowledge in Microsoft Office products

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.