Service Representative
Service Representative
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Job Description
Delaware Elevator is expanding and were looking for a detail-oriented and customer-focused Service Coordinator to join our team. This role is the hub of communication between our customers service technicians and management team. If youre organized thrive in a fast-paced environment and enjoy problem-solving this is your chance to grow with a company that values people as much as performance.
Role & Responsibilities
As a Service Coordinator you will:
- Communicate with customers to assist with service requests
- Act as the main contact for Service Technicians in the field
- Create and manage service call tickets using our Total Elevator Service database
- Schedule and track Fire Recall testing
- Develop strong relationships with customers technicians managers and coworkers
- Assist Service Management with additional tasks as needed
- Cross-train in other functions to broaden your skills
Preferred Skills & Qualifications
- Excellent phone email and in-person communication skills
- Strong decision-making and problem-solving abilities
- Outstanding customer service skills
- Proficient in Microsoft Excel and Word; willing to learn specialized software (Total Elevator Service)
- Highly organized punctual and dependable
- Bachelors Degree is recommended but not required
Why Join Delaware Elevator
We dont just offer jobs we offer return for your hard work and dedication youll receive:
- 100% employer-paid medical dental and vision for employees (50% for dependents)
- 401(k) retirement plan
- Disability and life insurance AFLAC wellness programs and member discounts
- Paid vacation and holidays
- Opportunities for professional growth and advancement within a thriving company
Apply Today
If youre ready to bring your skills to a company that values teamwork customer service and professional growth wed love to hear from you.
AA/EOE
Required Experience:
Manager
Employment Type
Full-Time
