Life Insurance Policy Administrator

Life Insurance Policy Administrator (Hybrid)

Hub Financial - Vancouver BC

Hub Financial a division of HUB International is one of Canadas largest independent Managing General Agencies (MGA). Specializing in life insurance investments and wealth management we provide independent financial advisors with a wide range of products resources and tools to help their business succeed. Our services include access to top-tier insurance solutions cutting-edge technology platforms and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices enhance their client service and deliver comprehensive financial solutions.

About The Role

As a Life Insurance Policy Administrator youll focus on inforce services supporting active life insurance policies that have already been issued and are in effect. Your role is to assist advisors and policyholders with their servicing needs throughout the life of these policies.

Were looking for someone who truly understands customer service and thrives in a fast-paced team-oriented environment. Youll be the key connection between our Life Insurance Advisors and the carriers we partner with delivering seamless support and ensuring an exceptional customer this role youll build lasting relationships solve problems with confidence and help make the complex world of life insurance feel simple for our advisors and clients.

What Youll Do

• Act as the primary link between policyholders advisors and insurance carriers ensuring clear communication and smooth issue resolution

• Manage a wide range of service requests throughout the entire lifecycle of a life insurance policy

• Develop and maintain strong knowledge of inforce processes across multiple insurance carriers

• Provide reliable administrative support and guidance using sound judgment to resolve issues efficiently

• Provide responsive support to advisors via phone and email delivering timely solutions and clear communication

• Accurately process policy changes such as beneficiary updates ownership changes and payment adjustments

• Collaborate with internal teams to streamline processes and contribute to continuous improvements in service delivery

Based in Vancouver is preferred; candidates located elsewhere in Canada must be able to work core Pacific Time office hours

What Youll Need for Success

• A positive service-oriented mindset with a genuine desire to help others paired with curiosity and reliability

• Clear confident communication skills both written and verbal to engage effectively with advisors carriers and colleagues

• Strong problem-solving ability with the judgment to identify issues analyze options and recommend the best solutions

• Previous experience in the life insurance industry experience (inforce or advisor support) is an asset

• Proficiency with MS Office Suite and comfort using online meeting platforms (Teams Zoom etc.)

Whats in it for you

Your well-being is our priority and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.

• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.

• Tailored Benefits: Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.

• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.

• Exclusive Perks: Take advantage of discounts on events travel accommodations and personal home & auto insurance.

At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation
The expected salary range for this position is $40000 to $45000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

Why Choose HUB

When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International

About HUB International

Headquartered in Chicago Illinois Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 19000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.

Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.

If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.

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