Field Application Engineer
Field Application Engineer
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Job Description
About Us:
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fast-paced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Location/Region: This position is located in Toronto.
Whats the role
As a Field Application Engineer you get to work with an astonishing team that plays a vital role in IQS Business Segment. Show case your skills and experience with process enhancement.
Sound Interesting
Heres what youll do:
- The Field Application Engineer (FAE) will assist our customers and our Zeiss Sales team with pre-post-sales application engineering activities such as product demonstrations proof of concepts (POC) and sales support.
- Further post sales activities such as helping customer with understanding and applying our hardware and software systems.
- This support can be provided in a variety of ways including additional product demonstration custom support classes telephone and on-site support.
- This important consultative role specifically always requires professional conduct and customer orientation.
- Plan prepare and perform high quality customer demonstrations both in-house and in the field as needed.
- Provide technical consultation to Field Sales personnel and our customers network in matters relating to advanced applications and systems.
- Facilitate the flow and accuracy of technical information to the Field Sales force.
- Maintain a focus on advanced applications and new Zeiss Industrial Metrology technology.
- Support the introduction of new products into the Canadian Market.
- Provide technical after-sales support for customers to help ensure successful use of our systems.
- Provide field support for all Carl Zeiss Industrial Metrology CMM and O-Inspect systems:
- Respond to all customer related software/applications support questions
- Aid with software and system testing in support of product development
- -Provide customer training on Zeiss software and systems
- Provide applications expertise for necessary project related activities:
- Respond to customer request which typically includes analyzing inspection
- requirements
- Estimate anticipated Gage R&R results
- On-site support of quoted application items.
- Ability to understand and support IT related issues:
- Windows Operating System knowledge
- Networking- Database management
- A four-year degree in Engineering Computer Science or Physics is required. Equivalent work-related experience may be considered.
- Must be able to read and understand engineering drawings.
- Must have an understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
- Must have excellent verbal communication skills and be comfortable presenting technical information to small or large audiences.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
RPP
Employee Assistance Program
Paid time off including vacation personal and sick days
The list goes on!
ZEISS is an equal opportunity employer.
Your ZEISS Recruiting Team:
Jo Anne MittelmanAccommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.
Employment Type
Full-Time
