Senior Professional Services Consultant (3881)

Enabling safe and rewarding digital lives for genuine people everywhere

We make it our mission to ensure more genuine people have digital access to opportunities and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age location or background genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Professional Services Team GBG Americas

The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation optimization and long-term value realization of GBGs technology. With a strong emphasis on collaboration innovation and service excellence the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking customer success and professional growth.

The Role

As aSenior Professional Services Consultantat GBG in the Americas region you will serve as the critical technical liaison between our identity verification platform and our enterprise clients. This role goes beyond traditional implementation. Youre a trusted advisor who leads customers through complex solution deployments and remains engaged to ensure long-term success. Youll drive adoption troubleshoot challenges and uncover opportunities for optimization and growth. This position blends the responsibilities of an implementation engineer customer advocate and strategic consultant offering a unique opportunity to make a measurable impact across high-profile client engagements.

What you will do

• Lead technical implementationsfrom kick-off to go-live designing custom API/SDK integrations that fit each customers unique architecture
• Build lasting customer relationshipsby staying engaged post-implementation monitoring their success and helping them get the most value from our platform
• Create customer-specific documentationand run training sessions to ensure their development teams can effectively use and maintain their integration
• Act as a strategic technical advisor identifying expansion opportunities and consulting on compliance security and scalability challenges
• Be the voice of the customer internally working with our product teams to address gaps and influence our roadmap based on real customer needs
• Troubleshoot complex technical issuesacross web services mobile apps and enterprise systems when customers need help

Skills we are looking for

• 5 years in customer-facing technical roleslike Professional Services Solutions Engineering or Technical Consulting
• Strong programming backgroundwith experience in languages like Python Java JavaScript or C#
• API and SDK integration expertisewith hands-on experience building and troubleshooting REST APIs webhooks and enterprise integrations
• Exceptional communication skills you can explain complex technical concepts to both developers and business stakeholders
• Documentation and training experiencecreating technical guides and delivering enablement sessions
• Project management capabilitieswith experience juggling multiple customer implementations simultaneously
• Problem-solving mindsetwith strong troubleshooting skills and the ability to work under pressure
• Experience in regulated industrieslike financial services healthcare or telecommunications
• Identity verification or fintech backgroundwith an understanding of KYC/AML compliance requirements
• Global team collaborationexperience working across time zones
• Cloud platform knowledge(AWS Azure GCP) and enterprise security best practices

To find out more

As an equal opportunity employer we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why were a great place to work drop an email to and well be in touch. You can also find out more about careers at GBG and check out our current opportunities at Experience:

Senior IC