Care Coordinator 3 - Bilingual
Care Coordinator 3 - Bilingual
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1 Vacancy
Job Description
Inova Grants- Juniper at Fairfaxis looking for a dedicated Care Coordinator 3 to join the team. This role will be full-time day shift from Monday Friday between 8:30 am 5:00 pm.Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment must be highly organized be able to communicate effectively in person and over multiple written and verbal electronic addition there must be demonstrated proficiency in Call Center Operations medical knowledge and hospital policies and procedures.
Inova is consistently ranked a national healthcare leader in safety quality and patient are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits
- Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5250 per year in education assistance and up to $10000 for student loans.
- Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
Care Coordinator 3 Job Responsibilities:
- Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
- Interprets patient conditions complaints and diagnoses in order to route the patient to the appreciated sub-specialty service at client facilities.
- Coordinates with physicians nurses and other staff to affect smooth admission processes.
- Reads reviews and interprets multiple documents requesting services.
- Interact with client facility staff over the telephone to intake calls.
- Maintains multiple databases pertinent to their service line.
- Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
- Accurately searches and inputs patient information into client Electronic Health Records (EHR).
- Documents and reports on activities throughout each shift on various spreadsheets worksheets and email formats.
- Notifies management of problems concerns and compliments received in real time.
- Generate performance reports using computer software.
- May perform additional duties as assigned
Minimum Qualifications:
Education:High School or GED
Experience:2 years of experience with call center customer service or related profession.
Preferred Qualifications:
- Basic knowledge of medical terminology
- Must be bilingual in Spanish
Required Experience:
IC
Employment Type
Full-Time
