Assistant Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a level 2 Help Desk Analyst.
The analyst will be responsible for driving helpdesk metrics (FCR MTTR CSAT etc)
Should act as a POC for escalation calls
Responsibilities
Monitor performance and report on metrics
Oversee day-to-day operation ensure SLA is met.
Motivate and inspire team members fostering a sense of collaboration and accountability.
Manage Help Desk SOPS and address training needs in the team
Clear concise communication - should have 3 years of voice experience and 1 year in a supervisor role
Ability to work under pressure and manage multiple tasks simultaneously.
Requirements and skills
Willingness to work in a 24 x 7 shift based scenario
Ticket logging for all the issues and requests received
In-depth knowledge of performance metrics
Good troubleshooting skills
Excellent communication and leadership skills
Organizational and time-management skills
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
EXL Service is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, and others.
