Auto Deputy Specialists

Houston - USA

Hourly Salary: USD 20 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Description

Harris County Tax Assessor-Collectors Office is seeking dedicated detail-oriented and customer-focused Auto Deputy Specialists to join our team.

The Auto Deputy Specialist position is a customer service role responsible for assisting customers with vehicle registration titling and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy attention to detail and professionalism as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money balance daily financial records and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction along with decision-making regarding registration titling and licensing services in addition but not limited to the following:

Job Duties and Responsibilities:

Customer Service at the Window:

Serve customers by assisting with the vehicle registration titling and licensing services.
Provide clear and accurate information to customers about vehicle registration requirements

Money Handling and Cash Reconciliation:

Accurately count money process transactions and issue receipts for vehicle registration titling etc.
Ensure that the cash drawer is balanced at the end of each shift

Data Entry into the States System:

Accurately input customer information and transaction details into the states registration and licensing system

Document Verification and Fraud Prevention:

Review and verify the authenticity of documents presented for vehicle registration and titling including titles proof of identity and proof of ownership.
Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud such as forged signatures or altered titles.

Training and Certification:

During the initial phase in this position complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration titling and licensing before beginning duties at the service window.
Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
Upon successful completion of training apply the knowledge gained to real-world situations when processing customer transactions.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

All applicants must register and take the HRT Clerical Skills Test with a typing speed of 30 wpm.

see testing instructions in the General Information section below.

Education and Experience:

High school diploma or GED equivalent from an accredited institution within the U.S.
Must have current auto experience within the Tax Office
Minimum of (6) months customer service experience to include cash handling from retail banking or a similarly situated operations environment
Minimum typing speed of 30 wpm

Knowledge Skills & Abilities:

General knowledge of vehicle registration
Willingness to learn and acquire in-depth knowledge of the states RTS system over 8 weeks of training
Basic knowledge of Fraud Prevention and Documentation Authentication
Basic knowledge of handling cash balancing registers and basic financial reporting
Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions.
Attention to detail: high degree of accuracy in handling transactions verifying documents and maintaining records.
Communication Skills: ability to explain complex registration requirements to customers in simple terms.
Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
Time Management: ability to prioritize tasks balance customer needs with transaction needs with transaction processing and meet deadlines.
Mathematical skills
Basic awareness to recognize fraud and take the appropriate action
10-key Entry Skills
Computer Proficiency
Must be able to adhere to office confidentiality requirements regarding customer and department information
May provide branch support at other branch offices as necessary

NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Preferences

Education & Experience:

Minimum of (6) months of auto experience within the Tax Office AND successful completion of formal auto training

General Information

the above link to the HRT Clerical Skills Test registration page

Click on Apply to submit your request for testing

You will receive a test invitation and instructions via e-mail within 48 hours

You will have no more than 5 business days to access and complete testing

Your score will be automatically uploaded to your application

The test may be taken once every 30 days

Most recent test scores are retained for up to 6 months

Work Environment and Physical Demands:

Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
Minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g.. filing delivering sorting)
May require attendance at outside training seminars and/or conferences.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
A frequent volume of work and deadlines impose strain on a routine basis
Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)

Position Type and Typical Hours of Work:

Monday-Friday 7:30 am - 4:30 pm; subject to overtime and weekends
Open Until Filled / Reviewing Applications on a Rolling Basis

Work Location:

Must be willing to commute to one of the following auto branch locations:

Downtown - 1001 Preston St. Houston TX 77002
Mickey Leland 7300 N. Shepherd Dr. Houston TX 77021
Tomball 101 S. Walnut St. Tomball TX 77375
Cypress Hill 4290 Cypress Hill Dr. Spring TX 77388

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Position DescriptionHarris County Tax Assessor-Collectors Office is seeking dedicated detail-oriented and customer-focused Auto Deputy Specialists to join our team.The Auto Deputy Specialist position is a customer service role responsible for assisting customers with vehicle registration titling and...