Workforce Management Planner
Workforce Management Planner
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Track Description:
- Requires formal education and relevant expertise in a professional sales or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires knowledge and experience in the field.
- Uses best practices and business knowledge to improve products and services.
- Solves complex problems and takes a new perspective on existing procedures.
- Self-starter requiring minimal guidance.
- Acts as a resource for colleagues with less experience.
Functional Knowledge
- Requires conceptual expertise of theories practices and procedures.
Business Expertise
- Uses an understanding of key business drivers to accomplish own work.
Impact
- Impacts a range of customer operational project or service activities within teams.
- Works within broad guidelines and policies.
Leadership
- No supervisory responsibilities.
- Provides informal guidance to new team members.
Problem Solving
- Solves problems based on technical experience and judgment.
Interpersonal Skills
- Exchanges complex information and ideas effectively.
Responsibility Statements
- Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions processing time waste attrition etc.
- Administers a 52-week capacity staffing and resource plan to manage up and downscaling of labor and resources.
- Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints planned events/holidays and business objectives.
- Reviews performance productivity utilization and occupancy to uncover trends and improve forecasting and capacity management.
- Develops the program hiring strategy along with WFM Business Partner and Operational Leaders.
- Coordinates with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
- Performs other duties as assigned.
- Complies with all policies and standards.
Employment Type
Full Time
