Technical Writer
Technical Writer
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Job Description
About CSG
CSG is a multinational organisation headquartered in the United States with several thousand employees in countries around the world.
Were a SaaS platform company that helps some of the worlds most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.
Our product & team
This role is within the team that develops CSQ Quote & Order a cutting-edge order management and quoting platform. Built using the latest technology our platform modernizes industries like telecommunications and banking.
Our team is 100% remote but you must live in Australia to apply for this role.
We promote a collaborative culture where everyones contributions are valued and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive and to ensure CSG remains an exciting place to work.
Due to growing demand from high-profile customers our team is expanding in 2025 and thats where you come in!
About the role
Were seeking a senior technical writer based in Australia who can work closely with our software engineering teams to produce accurate engaging documentation that will help our developer partners integrate their systems with our platform.
What were looking for
If youre our ideal candidate youll have experience working in software engineering and systems integration. Youll be familiar with Open API schemas and be able to make API calls using tools such as Postman and Bruno. Youll also be familiar with checking out code using Git and running CLI commands to connect to our environments. If you can read and write JSON code at a basic level that would also be a big asset.
Youll be able to readily develop a rapport with our software engineering team and hit the ground running to start producing documentation right away.
You will value precise direct and fuss-free language that gets the message across as succinctly and clearly as possible. Youll take a hands-on approach to writing documents by making sure you step through every part of the user journey yourself to understand exactly what information your documentation needs to convey and to uncover any issues with our software that might get in the way of customers success.
What you will do
While your responsibilities will evolve heres what youll dive into:
Developer documentation: Work alongside our development teams to produce step-by-step procedures for integrating with our platform as well as documents that define and contextualize what each part of our data model is used for.
API documentation: Translate our API functionality into easy-to-follow instructions for writing API requests and understanding responses.
Operations documentation: Create upgrade guides installation guides security handbooks and other related documents for operations teams.
Architecture documentation: Document our complex platform architecture.
Team guidance & leadership: Guide our rapidly-expanding team on best practices for documentation and documentation-related processes.
Is this opportunity right for you
Were looking for:
A curious mind: Someone who wants to know how things work and is not afraid to get hands-on with our products and to ask questions and pursue clarity when something doesnt make sense. (If you can figure out how to break something so we can improve it thats even better!)
A sense of ownership: A committed individual who takes full responsibility for their documentation making informed decisions to drive it to success.
Team spirit: An empathetic person with the ability to establish rapport with our development and solutions teams across multiple locations.
Discipline and urgency: A focused multitasker who ensures every project is delivered with purpose and urgency.
A passion for great documentation: A motivated individual who understands the role that good documentation plays in helping internal teams and end users achieve their goals.
If this sounds like you lets create excellent documentation together!
Employee benefits
Work from anywhere: CSGs Flexibility First policy allows employees to work from wherever they feel most productive (however PLEASE NOTE that you must live in Australia to apply for this role). The Quote & Order team does not maintain a dedicated office space so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali see below and Melbourne).
Twice-yearly workshops in Bali: Twice a year the Quote & Order team gets together at a resort in Bali Indonesia for dedicated in-person time including team presentations hackathon sessions training and team-building activities.
Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of their choice.
Location(s):
Australia RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Employment Type
Full-Time
