Program Manager II (1583002)
Program Manager II (1583002)
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Salary Not Disclosed
1 Vacancy
Job Description
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn VA.
Job Description and Responsibilities
ESM is looking for a full-time Program Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications Clearance and Certification requirements. The Program Manager shall serve as the Contractors point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA FL TX).
Employee responsibilities include:
- Staffing and Resource Management
- QA and Performance Management
- Knowledge and Service Catalog Management
- Training
- Transition In/Out
Required Knowledge Skills and Abilities (KSA)
- Excellent team skills must be thorough must have excellent communications skills written and verbal
- Ability to work in a dynamic cross-organizational team environment
- Strong dedication to provide quality customer service
- Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
- Ability to prioritize tasks and adhere to established deadlines
- Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary
Desired KSA
- Be a positive self-motivated and proactive person able to adapt to change and tolerate stressful situations
- Candidate must communicate effectively with team members management and government customer
- Ability and desire to research and develop creative solutions to unique problems with minimal supervision
- Experience managing staff located in 2 or more geographically separated locations
Minimum Training Education and Certifications
- A minimum of five (5) years of experience managing a 24 hour a day 7 day per week Information Technology (IT) service desk of at least 50 staff.
- Bachelors degree in related field
- PMI PMP HDI Desktop Support Manager or HDI Support Center Director (Preferred) ITIL v4
Minimum Clearance
- CBP Background Investigation (BI)
Physical Requirements
- Ability to sit stand walk for extended periods of time
- Ability to use a computer
Additional Requirements
- Other duties as assigned
- U.S. citizens or have Lawful Permanent Resident status
ESM provides equal employment opportunity to all individuals regardless of race color creed religion gender age sexual orientation national origin or ancestry disability genetic information veteran status gender identification or any other characteristic protected by state federal or local law.
Required Experience:
Manager
Employment Type
Full-Time
