Customer Service Representative (Thorold, ON) Hybrid
Customer Service Representative (Thorold, ON) Hybrid
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Job Description
- 1-Year Contract
- Hybrid: In-Office (Monday Tuesday & Thursday) Remote (Wednesday & Friday)
- Location: 3401 Schmon Parkway Thorold ON L2V4Y6
At Enbridge our goal is to be the first-choice energy delivery company in North America and beyondfor customers communities investors regulators and policymakers and employees.
To meet that goal Enbridge is partnering with Raisea leading recruitment firm that specializes in IT Technical and Engineering staffing.
Together Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If youre looking for a challenging role that will make the most of your skills while allowing you to make an impact this is it.
Enbridge is hiring a Customer Service Representative right nowwhen you apply Raise will review your application within 48 hours and contact qualified applicants for interviews.
About the Role:
Join our team as a Customer Service Representative where you will play a vital role in supporting builders contractors and customers with their natural gas needs. You will be responsible for processing requests coordinating work orders and providing exceptional customer service to ensure smooth operations and customer satisfaction.
Key Responsibilities:
- Process requests from builders for meter activations for construction heat and appliance inspections before occupancy.
- Create correct and coordinate the completion of work orders and schedule appointments using SAP and Maximo.
- Assist builders and heating contractors with our Get Connected application and provide updates on natural gas installation status.
- Serve as the first point of contact for potential residential and commercial customers offering information to help them make informed decisions about installing natural gas or adding meters.
- Determine natural gas availability for potential new customers.
- Access Emma Cases and Listings daily to investigate and resolve billing and compliance issues.
- Maintain filing systems and Outlook mailboxes to ensure accounts are initiated for successful billing and inspections before occupancy.
- Identify and track issues to ensure proper communication and attention within regional departments.
- Manage various record systems to ensure they are current and accurate across multiple systems ensuring follow-up.
- Resolve all incoming inquiries through email and phone calls from internal and external customers.
- Handle complaints verify their validity update systems and ensure complaints are resolved including discussions with customers.
- Complete other tasks and activities as business needs dictate.
Must-Have Qualifications:
- Secondary school education or equivalent.
- 5 years of relevant work experience.
- Proven excellent customer service skills.
- Excellent communication skills both verbal and written.
- Strong interpersonal skills.
- Demonstrates good judgment and the ability to work independently especially in a remote work environment.
- Strong computer skills.
Nice-to-Have Qualifications:
- Bilingual in French.
- Knowledge of company software programs such as Maximo EGIS Web CCWorksuite and SAP applications.
Please note: Successful applicants will be employees of Raise working at Enbridge facilities with both Enbridge and contract employees.
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years experience connecting talented candidates with meaningful work. When you apply youll get more than just a chance at a great jobyoull become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process please contact us at1 or
#ENBC
Required Experience:
Unclear Seniority
Employment Type
Contract
