Accounting Software Customer Support Associate
Accounting Software Customer Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Supporting clients via email chat and telephone on our proprietary software products.
- Log details of all support sessions and client challenges in our ticketing system.
- Rely on your interpersonal skills and product knowledge to diagnose test and resolve client software challenges.
- Efficiently answer client questions displaying your superb email telephone and chat etiquette.
- Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately.
QUALIFICATIONS:
- Knowledge of accounting principles required
- 0-2 years of experience in Customer Support is preferred.
- Experience with Salesforce Zendesk Intercom or a similar ticketing system preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Customer Centric (Relationship Building)A passion for customers and a desire to deliver an experience that is personalized to each customers needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
- Attention to Detail Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
- CriticalThinkerProcessing and organizing facts data and other information to identify a problem and develop effective solutions for our clients.
- Excellent Communication Skills (Written & Verbal)Good interpersonal communication and customer service skills are needed to work successfully with customers and cross functional teams to support our with supporting C-suite clients.
- Client Retention Analyze client behavior gather information about client concerns and build positive relations with client and business associates.
- Meet quality assurance requirements and other key performance metrics.
BONUS SKILLS
- Salesforce CRM familiarity
- Chat support experience
- JIRA ticketing system familiarity
- Real Estate Multiple listing services familiarity
- Proficient with Microsoft Office Suite or related software
Required Experience:
IC
Employment Type
Full-Time
