Staff Software Engineer - Salesforce

Job Description

Work Arrangement:

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin TX Warren MI or Sunnyvale CA three times per week.

The Role:

We are seeking an experienced Staff Software Engineer to join our Contact Center Development team. This Software Engineer will design and oversee the implementation of our enterprise-wide Salesforce Messaging capabilities to continue to drive digital first solutions. You will define the architecture for embedded service multi-channel engagement (Web In-App SMS Apple Messages for business) intelligent routing Einstein Bots and more ensuring robust scalable and forward-looking solutions within our Service Cloud ecosystem.

What Youll Do:

• Architect end-to-end Salesforce Messaging solutions defining the technical structure for embedded service deployments various communication channels Omni-Channel routing skills management Einstein Bots and related components.
• Develop and maintain the overall technical architecture and roadmap for Salesforce Messaging features ensuring alignment with broader platform strategy and business goals.
• Provide expert technical leadership and direction to development teams and managers on design patterns configuration best practices limitations and advanced implementation techniques for Messaging.
• Design robust and scalable solutions for complex requirements involving Flows permissions personas and potential integrations related to messaging.
• Establish and govern technical standards best practices and design patterns specifically for the Salesforce Messaging implementation.
• Ensure solutions adhere to Salesforce governor limits and optimize for performance scalability security and maintainability.
• Create comprehensive technical design documentation including solution blueprints data models integration points and sequence diagrams.
• Evaluate emerging Salesforce technologies and third-party applications providing recommendations for adoption.
• Collaborate closely with business stakeholders Product Owners Enterprise Architects and other Solution Architects to align technical solutions with business requirements.
• Oversee the technical integrity of Messaging solutions through the development lifecycle including deployment and release phases.
• Serve as the ultimate subject matter expert for Salesforce Messaging architecture and capabilities within GM.

Additional Job Description

Required Qualifications:

• Bachelors degree in Computer Science Software Engineering Information Technology or a related field or significant equivalent experience.
• 7 years of experience within the Salesforce ecosystem with at least 3 years in a Salesforce Architect or comparable technical leadership role.
• Deep demonstrable expertise in Salesforce Service Cloud and the Salesforce Messaging/Digital Engagement suite (Chat Omni-Channel Einstein Bots Flow configuration of various channels).
• Proven track record of designing scalable secure and high-performance solutions on the Salesforce platform particularly for large enterprises.
• Strong understanding of Salesforce architectural principles platform limitations governor limits and integration patterns.
• Experience designing complex automation using Salesforce Flow and understanding its implications within a large instance.
• Expertise in Salesforce security models data structures and sharing mechanisms (permissions profiles roles personas).
• Excellent analytical problem-solving and technical documentation skills.
• Ability to effectively communicate complex technical concepts to diverse audiences (technical teams business stakeholders leadership).
• Salesforce Certified Application Architect and/or System Architect.
• Salesforce Certified Service Cloud Consultant.
• Familiarity with specific tools used at GM (e.g. Jira GitHub Copado).

Preferred Qualifications:

• Experience architecting solutions involving specific channels like SMS (using Digital Engagement) Apple Messages for Business or WhatsApp.
• Experience designing solutions leveraging Einstein AI features beyond basic Bots and/or implementing Agentforce solutions.
• Proven experience with agile software development lifecycle and DevOps principles and tools like Copado.
• Experience architecting solutions within highly complex Salesforce environments.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York Colorado California or Washington.

• The salary range for this role is 195000 to 298800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

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