Senior Practice Assistant
Senior Practice Assistant
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$ 18 - 27
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Department of Neurology:Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits including scheduling check-in check-out duties (performs all duties of the other levels at highest proficiency level).
Qualifications
- High school diploma or GED required.
- Associate or bachelors degree preferred.
- Office experience 3-5 years is required.
- Previous experience in a customer service role is strongly preferred.
- Previous experience in a large busy ambulatory practice setting is strongly preferred.
- Familiarity with medical terminology preferred.
- Previous experience with health insurance preferred.
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.
Responsibilities:
- Greet and check in patients for their Neurology appointments. Ensure that the patients have registered with the Hospital.
- Assist with the process of coordinating patient information in preparation for the appointment.
- Assist with the process of allocating physician exam rooms.
- Performs faxing and copying duties as required by the patient practice or physician.
- Ensures that all additional forms are completed by the patient before their scheduled visit.
- Check out patients provide follow-up appointments schedule ancillary testing and obtain prior authorizations where applicable.
- Following Departmental and Practice procedures answers incoming telephone lines dispositions and triages calls per Department and Practice standards.
- Performs scheduling functions to include initial patient appointments and follow-up appointments. Integrates waitlisted patients into the system. Works with multiple disciplines both internal and external to the Hospital to book ancillary tests for patients.
- Performs billing functions to include working closely with PCP offices and patients acquiring referrals and as needed prior authorizations before the scheduled visit.
- Assists with the process of Billing Customer Service and patient triage to appropriate sources for billing issues and ultimate resolution.
- Performs Co-pay Collection activities to be in line with Hospital standards.
- Confirms appointments for billing in a timely and efficient manner.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Provide routine and more complex administrative support such as typing memos and letters answering telephones and taking and distributing messages.
- Attends weekly division meetings takes minutes and distributes.
- Non-clinic calendar management for headache providers within the division; along with coordinating schedules within other divisions or groups
- Assist with headache providers travel reimbursements travel arrangements etc.
- Assist with the coordination of meeting set-ups such as booking conference rooms ordering catering etc.
- Under the supervision of the Practice Manager assist with coordination of the Headache Fellowship Program
- Prepare and manage monthly call schedules.
- Assist with training and orienting staff as needed.
- Provide cross-coverage for front-end administrative staff as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Maintains good communication with Patients Practice Manager Operations Manager colleagues physicians and others.
- Keeps Practice Manager apprised of ongoing challenges and issues and steps taken towards resolution.
- Responds to requests for change that will improve practice conditions for physicians by discussing them with the Practice Manager.
- Performs daily functions in a manner that is in line with Departmental and Hospital Customer and Safety Standards.
- Acquires all relevant outside clinical data: as requested before the scheduled appointment ensures receipt of all outside medical records and imaging/other studies.
- Performs other duties and tasks as requested by the Practice Coordinator to ensure efficient overall performance of the Practice(s).
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
Employment Type
Full-Time
