Techline Support Specialist 1
Techline Support Specialist 1
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Job Description
Location(s): Smyrna TN
Job Schedule: Full-time
Education Requirement: AA degree preferred. Consider equivalent related college or technical courses seminars and in-house classroom training.
Sponsorship: No
Shape the Future of Mobility at Nissan: Launch Your Career Drive Innovation
We are currently looking for a Techline Support Specialist 1 to join our team in Smyrna TN. The role of the Techline Support Specialist replies to TECH LINE cases via email or phone and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
A Day in the Life:
- Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance service or repair.
- Provides support consistent with brand values profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
- Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
- Teams with people from other organizations independent of borders (functions regions and affiliates) to complete reporting requirements.
- As necessary performs other related duties of which the above are representative.
Who Were Looking for:
Required:
- Education:
AA degree preferred. Consider equivalent related college or technical courses seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred. - Experience:
Three or more years of automotive experience plus one or more years of directly related professional level experience. - Job Knowledge and Skill:
Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills. - Computer Skills:
Knowledge of word processor spreadsheet other PC applications etc. to output routine products with similar non-creative formats. Typing speed of 30wpm or better. - Ability to perform work onsite at Smyrna TN.
What Youll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities:Benefit from diverse career paths cross-departmental moves and innovative learning platforms. Enhance your skills through seminars leadership training and tuition reimbursement programs all while playing a vital role in shaping the future of transportation. From day one youll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package including medical mental health parental leave retirement savings & unique Nissan perks including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information access our Nissan Benefits Overview Guide.
Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal state and local laws including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissans policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race gender military status disability or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees customers and partners feel respected valued and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Smyrna Tennessee United States of AmericaRequired Experience:
Unclear Seniority
Employment Type
Full-Time
