Service Technician I - Lift Truck

Primary Job Role

Diagnoses repairs reconditions and adjusts equipment as required and completes all paperwork on the troubled equipment to which the individual is assigned.

Tests diagnoses and adjusts failures of equipment. Repairs or replaces defective parts on machinery/equipment.

Disassembles components and properly clean parts. Inspects components to ensure maximum parts are being reused to control repair costs.

Creates repair estimates and submits information to substantiate quotes and estimates. Prepares all parts requisitions time cards or service reports as requested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs.

Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run prior to the job being completed.

Assumes the lead person position temporarily as necessary.

Demonstrates utilization of dealer computer systems for work orders and other documentation.

Maintains a minimum set of tools required for job performance.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports encourages and follows safe work behavior and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments progress problems and plans through consistent effective communication. Avoids surprises.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources and organizes the information according to the research needs.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others input about critical actions timelines sequencing scope methodology expected outcomes and priorities. Adjusts plans based on input.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations when time is critical. Assertive in a group when it is necessary to facilitate change overcome an impasse face issues or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful positive manner with customers.

Confidence and Drive: Confident in ones own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a can-do attitude. Driven to see projects and tasks through to successful completion is not swayed by resistance and focuses on achievement of the initiative.

Adaptability: Adapts to changing business needs conditions and work responsibilities. Adapts approach goals and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify ones preferred way of doing things.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

In 1962 Ring Power Corporation became a full-line Caterpillar dealer in North Florida and later expanded its authorized territory to include Central Florida.

Today Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas Georgia Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer order to preserve the Customers First reputation that Ring Power was built on we continually train our employees and work closely with our customers to assure complete satisfaction especially after the sale.

Currently more than 2300 employees at 20 locations throughout Florida and the United States work hard to provide the highest quality construction equipment backed by responsive professional service and support at every level.

Education and Experience

Formal Education High School diploma or GED

Experience 7 or more years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

10 Years direct Technician experience.

Not Required but Highly Desired Criteria

Specialized technical course or equivalent years experience as a Technician preferred.

Updating of Knowledge

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change Innovation Overall Improvement and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job involves occasional changes in priorities complexity and/or quantity of work.

Work Schedule Work is typically performed after regular business hours (e.g. night shift) with rare exceptions.

Organizational Impact

A persons performance in this job has noticeable immediate impact on expense efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

NA: Not Applicable

O: Occasionally - (up to 3 hours/day)

F: Frequently - (3-6 hours/day)

C: Constantly - (6-8 hours/day)

F: Climbing

O: Balancing

O: Stooping

F: Kneeling

F: Crouching

O: Crawling

F: Reaching

C: Standing

F: Sitting

F: Walking

O: Feeling

F: Fingering

F: Grasping

F: Repetitive Motion

C: Talking

C: Hearing

F: Pushing - Up to 25 lbs.

F: Pulling - Up to 25 lbs.

F: Lifting - Up to 25 lbs.

O: Pushing - 26-50 lbs

O: Pulling - 26-50 lbs.

F: Lifting - 26-50 lbs.

O: Pushing - Over 50 lbs.

O: Pulling - Over 50 lbs.

O: Lifting - Over 50 lbs.

Environmental Conditions

NA: Not Applicable

O: Occasionally - (up to 3 hours/day)

F: Frequently - (3-6 hours/day)

C: Constantly - (6-8 hours/day)

O: Inside conditions: Protection from weather but not necessarily from temperature change.
C: Outside environmental conditions: No effective protection from weather.
F: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
F: Vibration: Exposure to oscillating movements of the extremities of whole body.
F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts electrical current working in high places exposure to heat and/or chemicals.
F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes odors dust mists gases or poor ventilation.
O: Oils: There is air and/or skin exposure to oils and other cutting fluids.
O: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION INC. IS AN EQUAL OPPORTUNITY EMPLOYER