OUTLETS CUSTOMER SERVICE HEAD
OUTLETS CUSTOMER SERVICE HEAD
Posted on :
30-08-2025
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1 Vacancy
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Job Description
Responsibilities: To setup lead and oversee the outlets Private Customer Channel; to develop implement and monitor service standards policies and procedures; to act as the key liaison between customers outlet managers and the central team for service related matters.
- Diploma/Bachelors degree in Business Administration Marketing Communication or equivalent.
- Minimum 3-5 years in customer service / sales management preferably in retail or F&B. Salary RM3K and above depending on the qualification and experience.
- Experience in handling multi-branch or chain store customer service operations is an advantage.
- Strong leadership and problem-solving skills.
- Customer-oriented with excellent interpersonal skills.
- Able to handle pressure and resolve conflicts calmly.
Employment Type
Full Time
Key Skills
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