Customer Support - German Market
Customer Support - German Market
Posted on :
30-08-2025
Employer Active
1 Vacancy
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Job Description
About the Role:
We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only no phone calls required. The role offers a permanent contract competitive compensation and opportunities for career growth.
Responsibilities:
- Respond to customer inquiries and complaints professionally via email and chat
- Provide accurate and timely information using appropriate tools
- Meet individual and team performance targets
- Escalate complex issues according to company policies
- Collaborate with internal teams to improve processes and customer experience
- Participate in training and onboarding programs
Requirements:
- German speaker with good English skills
- Basic proficiency in Microsoft Office (Excel Word etc.)
- Strong attention to detail problem-solving ability and willingness to learn
- No prior experience required; full training provided
Schedule & Contract:
- Rotational shifts: 07:0015:30 & 15:3000:00
- 5 working days per week with 2 days off
- Permanent contract
Compensation & Benefits:
- 1650 gross/month (1400 net)
- Quarterly government support (130)
- Performance bonus (up to 200 twice per year)
- Relocation support: flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.
- Career progression and training opportunities
Employment Type
Full Time
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