Business Support Analyst

About the Role
Are you a purpose-driven professional with strong analytical skills and a passion for operational excellence Do you thrive in dynamic environments and enjoy building systems that bring clarity structure and impact Were looking for aBusiness Support Analyst NEC to play a key role in shaping the future of workplace operations in one of Maersks most dynamic regions.

This is more than an administrative role it is a chance to support the transformation of the Business Support Services (BSS) function driving process harmonization data transparency and vendor oversight across the NEC region which includes Austria Belgium Germany the Netherlands Poland and Switzerland.

Key Responsibilities

Operational & Administrative Excellence

• Ensure accurate documentation and adherence to statutory and internal compliance requirements across the NEC region.
• Provide structured support for general administrative activities enhancing consistency and visibility at a regional level.
  

Data Integrity & Reporting

• Build and maintain dashboards and Management Information System (MIS) reports to support performance tracking and decision-making.
• Ensure data quality and consistency proactively flagging deviations.
• Support the release of key reporting decks (e.g. Capacity Insights) to senior leadership.
• Contribute to the development of robust data governance practices across BSS NEC.
  

Documentation & SOP Harmonization

• Lead the development maintenance and alignment of Standard Operating Procedures (SOPs) across the NEC region.
• Coordinate with country-level stakeholders to ensure consistency adoption and alignment across brands and geographies.
  

Knowledge Management & Internal Communication

• Establish and maintain a centralized structured repository for all contracts SOPs and key BSS documentation.
• Act as the communication owner for the BSS NEC function ensuring timely updates of the SharePoint site and related platforms.
  

Project & Vendor Management

• Participate in BSS-related projects such as office openings/closures relocations vendor transitions and footprint optimization.
• Contribute to pilots root cause analyses and continuous improvement initiatives.
• Oversee vendor contract lifecycle ensuring visibility of expiration dates and notice periods.
• Ensure SLAs and KPIs are clearly defined tracked and embedded into all vendor contracts.
  

Required Skills & Qualifications

Hard Skills

• Data analysis and reporting (Excel Power BI preferred)
• SOP writing and process documentation
• Vendor contract administration and tracking
• Document and repository management
• Strong written and spoken English (B2C1)
  

Soft Skills

• Strong attention to detail and structured thinking
• Stakeholder engagement and relationship-building across functions and countries
• Proactive ownership and problem-solving mindset
• Adaptability in a fast-paced evolving environment
• Collaboration and team orientation
  

Software & Tools

• Microsoft Excel (advanced)
• Power BI (preferred)
• SharePoint (strong user)
• PowerPoint
• OneNote
• Outlook and MS Teams
• Power Automate (a plus)
• Contract/Vendor Management tools (as applicable)

Additional Capabilities

• Cross-cultural communication given the multi-country scope
• Participation in strategic and operational BSS projects
• Governance and internal controls awareness
• Discretion and confidentiality handling sensitive documentation
  

Travel Requirements

While this role is primarily based in Poland and does not require extensive travel the incumbent must be open and available to travel occasionally within the NEC region (Austria Belgium Germany Netherlands Poland Switzerland) should business needs arise particularly to support key projects regional workshops or cross-country coordination efforts.

Why Join Us
At Maersk youll be part of a company that values trust autonomy and continuous this role you will:

• Help shape how and where we work across six countries in the NEC region
• Own and lead core business support processes with regional impact
• Work closely with local and regional leadership
• Gain exposure to high-impact transformation initiatives
• Be part of a supportive culture that recognizes initiative and results
  

If you are ready to lead with purpose build better systems and grow in a collaborative international environment this is your next step!

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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