Onboarding Success Representative
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are...
DearDoc provides top doctors with a suite of technology and marketing tools allowing them to run their practices more efficiently so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly and more importantly to continuously grow with new patients. We are a passionate and hard-working team dedicated to the 4500 practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision advance quickly within the company and are invigorated by our fun fast-paced culture. Trulywe have a LOT of fun.
Weve been doing this since 2019 and wed like to think were pretty good at it. We are always looking for people who will make us better.
**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**
Must be able to read and write in English
Benefits
Unlimited PTO
11 Paid Holidays
Annual Week off For the Holidays
Medical Insurance fully covered by Employer
Responsibilities:
- Cold Call & Re-Engage Lost Accounts
- Proactively reach out to accounts that have missed meetings or stopped responding.
- Use phone email and text to re-establish contact and get them back on track.
- Schedule new onboarding sessions or help complete pending steps to move the account forward.
Save At-Risk Accounts
- Contact accounts considering cancellation and make a strong retention effort to win them back.
- Address objections uncover pain points and present solutions that demonstrate value.
- Negotiate outcomes that maximize client retention.
Drive Engagement with Stalled Accounts
- Identify accounts that are paying but not progressing in the onboarding process.
- Re-engage them with consistent outreach and guidance to ensure they move forward.
- Motivate and influence clients to take next steps and unlock value.
Sales-Style Outreach & Tracking
- Hit weekly outreach goals with a mix of cold calls emails and follow-ups.
- Document all conversations and engagement results in our CRM.
- Maintain a healthy pipeline of stalled lost and at-risk accounts moving them toward retention.
What Success Looks Like
- High volume of cold calls and follow-ups completed each week.
- Accounts recovered and moving forward in onboarding.
- Cancellations prevented and retention rate improved.
- Consistently hitting or exceeding re-engagement and retention quotas.
Skills & Qualifications
- Experience in sales retention or account recovery roles preferred.
- Strong communication and persuasion skills (both phone and written).
- Comfortable with high-volume outreach and cold calling.
- Driven by metrics results and achieving targets.
- Ability to remain resilient and positive in the face of objections.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Trusted by 5,000+ practice owners. Improve patient experience, streamline admin tasks, generate 5-star reviews, and grow your practice. The DearDoc platform is an all-in-one road to success.
