IT Support Officer
IT Support Officer
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Job Description
IT Support Officer
Mitcham Melbourne VIC
Permanent part time position
0.6 FTE (Tues-Thurs)
About Us.
Here at PositiveMedia home of 89.9 TheLight our Vision is to see Every life alight with the love of Jesus. We are a trusted media organisation with a mission to positively impact our community 24/7.
We are a missional workplace but not a church
We hold fast to Christian beliefs to guide our work decisions and relationships
We are a community of Gods people and we define ourselves and organise our work around our purpose
We exist not for ourselves but for the sake of our mission
Find out more about us through this short video.
What we offer.
We are a fun & energetic organisation where our shared values & passion for our vision govern what we do and how we do it. We offer flexible working arrangements and the opportunity to make a difference in our community.
Our Values
We are Magnetic we strive to be welcoming passionate and inspiring
We are Optimistic we are positive and strive to be inspirational. We choose hope and smile at the future
We are Constructive we have a growth mindset and a learning culture where it is safe to fail
We are Community we are a diverse trustworthy fun and connected team who collaborate together and align on purpose
About this Role.
The Level 1 IT Support Officer is the first point of contact for team members experiencing technical issues. This role provides timely and effective support for hardware software systems and network-related queries ensuring minimal disruption to business operations. This role creates efficiencies for the broader IT team which supports the Organisations mission of transforming lives.
Key Responsibilities include:
End User Support Troubleshooting:
Serving as the first point of contact for IT support requests; triaging and respond to requests or referring to a senior IT specialist and support users with project management tools Google Workspace and Microsoft Suite of applications email and standard business applications.
Infrastructure support:
Assisting in the management and support of on-premises IT equipment & network infrastructure; and monitor and check backup solutions and perform file restores as required.
Routine IT Tasks:
Monitor system alerts perform health checks on end users devices and systems as well as audits and reporting of user accounts across systems and applications. It also includes maintaining an inventory of IT equipment and software licenses and review of devices and security compliance.
Projects and Communication:
Assist in IT projects such as equipment refresh new system provisioning and infrastructure projects.
About You.
To thrive in this role you will have:
The ability to work independently and prioritise tasks effectively.
A friendly and down-to-earth personality who can work well in a team and handle challenges with a sense of humour.
A strong focus on customer satisfaction with a professional and approachable attitude.
High attention to detail and accuracy in completing tasks.
This is a unique opportunity to work within a highly motivated passionate and innovative workplace. If this sounds like a great fit for you and you get who we are and what we do we would love to hear from you.
To apply simply the link through Employment Hero! Please submit a resume and cover letter. Applications without a cover letter will not be considered.
Applicants must have full working rights in Australia and be able to provide evidence of eligibility to work.
To view the full position description visit our website you have any questions about this job feel free to contact Adam Townend Head of IT ( a/).
Required Experience:
Junior IC
Employment Type
Full-Time
